Merchants Learning & Development Manager
Jakarta
FinTech - Merchant Services – Offline Merchants /
Permanent /
On-site
About The Role
We are seeking a passionate Learning and Development (L&D) Manager to support the growth and development of our sales & operations team.
As an L&D Manager, you will play a crucial role in helping individuals enhance their skills and knowledge. Strong communication skills are essential in effectively guiding employees through their learning journey.
By providing training and development opportunities, you will contribute to our company’s success and ensure that our employees are equipped with the necessary skills to excel in their roles. Join us in fostering a culture of continuous learning and professional growth
What You Will Do
- Create and execute learning strategies and programs for sales and operations team
- Evaluate individual and organizational development needs
- Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
- Design and deliver e-learning courses, workshops and other trainings
- Assess the success of development plans and help employees make the most of learning opportunities
- Help managers develop their team members through career pathing
- Oversee training and L&D Specialists.
What You Will Need
- Bachelor's degree or higher
- majoring in Business, Economics, or relevant fields
- Minimum of 5 years of experience in a product training or related role within the tech industry. Has proven experience as an L&D manager, training manager, or similar
- Excellent presentation and communication skills
- High attention to detail, has ability to explain complex technical concepts in a clear and accessible manner
- Strong organizational and project management skills
- Ability to adapt training methods to different learning styles and audiences
- Ability to drive changes successfully and to keep people motivated in a highly changing environment
- Proactive, ability to work in a team, and a strong can-do attitude
About The Team
We are a high spirited and dynamic team dedicated to achieving operational excellence within our business. Our approach is highly data-driven, with a strong emphasis on optimizing workflows to enhance overall business efficiency. Join us if you're passionate about driving measurable improvements in business processes and contributing to our success.
We're a highly flexible team with a target-driven mindset. We manage our own work hours, so long as we deliver the expected results on time. As a team, we enjoy working at cafes (when it’s safe to do so), learning from and about one another, and having fun all along the way.
