As Merchant Marketing CRM Sr. Associate, you’ll take the part in managing the CRM of the merchant marketing GoFood team. You will supervise the execution of campaigns/journey implementation for GoFood Merchants. Working closely with the Growth merchant marketing Team, Product Team, Merchant Branding & Acquisition team, and Analytics team,  you will manage end-to-end CRM campaign execution, including planning, segmentation, automation, and experiment initiatives. You will directly impact the incremental growth of GoFood merchants in the Indonesian market through scalable, personalized, relevant, and contextual communication and increase the engagement and retention of our users.

The GoFood Merchant Marketing team is composed of passionate troops who are motivated to help Indonesia SMEs to grow. We take pride in our creativity and agility in solving merchants' issues through marketing means and beyond. We value professionalism as much as we value good teamwork and a fun working environment.

As a data-driven team, we are committed to continuous improvement and efficiency, leveraging insights to refine our strategies. We are currently engaged in various product innovations, branding initiatives, and promotional campaigns that reinforce GoFood’s position as a market leader.

At GoFood Marketing, we believe that business growth is fueled by talent development. While we prioritize achieving business objectives, we also value team collaboration, individual well-being, and professional growth. Our team thrives on uncovering valuable insights from data, fostering a culture of innovation, and building strong connections—both professionally and over a shared passion for food.

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.