Area Operations Manager - Bandung
Bandung
ODS - Regions – - /
Permanent /
On-site
What you will do:
- Accountable for day-to-day operations monitoring (2W and 4W) including: driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrant), driver income through driver expenses reduction and providing alternative income (i.e. Swadaya, ProEnsure SOP and legal compliances in the areamo Go)
- Collaborate with Area Head for day-to-day escalated issues around driver services
- Collaborate with Sales and Consumer Engagement team to achieve shared target in Area level
- Responsible for end to end processes channel walk in center (Driver Support Unit) in the area
- Manage and evaluate all programs related with generating more high quality drivers in the region
- Support ROH in product changes roll out in the region
What you will need:
- At least 5 years experience in operations, preferably at the managerial level and from Multi National Company
- Having strong analytical thinking and problem solving skills using various improvement tools and methods
- Having good understanding about supply and demand planning
- Having good communication skills and good attention to detail and routine activities
- Able to create creative solutions toward operation issues and empower relevant team to execute properly
- Able to handle communication in community or mass conflict
- Fluent in Bahasa Indonesia & proficient in spoken and written in English
- Having Six Sigma Black Belt Certification is an advantage
