Junior UX Writer
Jakarta
FinTech - Consumer Payments – - /
Permanent /
On-site
About The Role
It is said that good design is good business. As our UX Writer for the Consumer Payments Product Design team, you'll dive deep into projects surrounding user experience, translating business goals, technical problems, and research points into impactful words/copy. With your stellar design-thinking, research, and data-driven capabilities, you’ll write for a range of audiences, produce multiple design point-of-views and solutions, conduct small to large research projects, and collaborate with a talented troop of writers and designers within the company.
What You Will Do
- Work closely and under the supervision of your Writer lead, and follow the predefined process that has been set by the team
- Understand the product briefs and present ideas/solutions to the team under the supervision of your writer lead
- Effectively deliver features and improvements in a well-defined scope
- Proactively attend design reviews to gather feedback and provide critiques if needed
- Proactively seek knowledge about UX
- Participate in the end-to-end design process with peer researchers, designers, business, product and engineering teams. You will also get to engage with marketing and customer care unit to ensure the content is cohesive
- Own your assigned streams and organize assigned tasks; which includes communicating updates and progress via the provided forums and channels. Be flexible to collaborate with other streams when needed
What You Will Need
- At least 1 year of experience in product writing for digital products or services
- Strong understanding of writing fundamentals, critical/creative/structured thinking skills, grammar in both English & Indonesian, and a familiarity of product design/ design thinking frameworks in order to further develop your writing output
- Excellent communication and grammar skills in both English and Indonesian, both verbal and written, to effectively collaborate with stakeholders of varying seniority and backgrounds
- A user-centric mindset in order to see things from their perspective, understand their concerns and feedback, and incorporate these insights into the work you produce
- A drive to always find the root cause of an issue and validate your design - either through quantitative or qualitative research
- A structured portfolio of written work that shows your ability and problem solving skills, a bonus if it demonstrates business impact and results
- Ability to handle multiple tasks and prioritize work simultaneously
- Demonstrate a detailed-oriented thought process with excellent documentation discipline
About The Team
GoPay is a leading payment and financial services provider that aims to improve lives and promote financial inclusion by helping millions of Indonesians access digital banking, investment and insurance services.
Our achievements, including over 30 million downloads, the “Best Digital Wallet” award from The Asian Banker 2022, and being named Best App of 2023 by Google Play, are all possible because of our dedicated and hardworking team. When you join us, you’ll play a pivotal role in shaping the future, driving innovation, and making a significant impact on our rapidly expanding user base.
As a UX Writer team in GoPay, we’re a close-knit team where we foster a culture of collaboration and mutual support. We prioritize maintaining a healthy work-life balance and are dedicated to nurturing personal growth through mentorship and professional development opportunities. You will be part of the GoPay Design & Research team consisting of 30+ passionate, welcoming, vibrant, and talented practitioners from Indonesia and India who happen to bond over dinners, coffee, and even workout sessions. Join us and experience a team where your voice matters, contributing to innovative solutions and creating impactful user experiences together.
