客服工讀生 (Roo)
Taipei
Marketing /
Hybrid
About us
Gogolook is a leading TrustTech company established in 2012. With "Build for Trust" as its core value, it aims to create an AI- and data-driven global anti-fraud network as well as Risk Management as a Service. From multi-communication to fintech, and SaaS, Gogolook creates trustworthy empowerment with the use of technology in various fields.
A founding member of the Global Anti-Scam Alliance (GASA), Gogolook has also teamed up with a number of institutes such as the Taiwan National Police Agency Criminal Investigation Bureau, the Financial Supervisory Service of South Korea, Thai Royal Police, the Fukuoka city government, the Philippines Cybercrime Investigation and Coordinating Center, and the Royal Malaysia Police and state government to fight fraud and ultimately, to build a trustworthy communication network with the largest number database in East Asia and Southeast Asia.
In July 2023, TrustTech provider Gogolook (stock code: 6902), was listed on the Taiwan Innovation Board (TIB). In May 2025, Gogolook officially submitted an application to the Taiwan Stock Exchange for reclassification to the General Board, positioning it to become the first new economy software company to make this transition.
Why you should join Gogolook
1. Influential products: What we make are meaningful products that create values for society and defend against frauds.
2. Emphasize self-growth: We encourage technical community activities, subsidize tickets for conferences and workshops so that learning is continuously supported by the company.
3. Unleash your talent: We respect the professional opinions of everyone, encourage team members to discuss with each other, and make awesome products together.
4. Transparent culture: We publicly share the company's information to all, every member can read and feedback, and become a part of participating in the proposal.
Gogolook 旗下金融科技品牌「袋鼠金融 Roo.Cash 」提供市場上最新的金融商品資訊，並透過特點分析與比較，拉近民眾與金融商品的距離。實習生將協助團隊發想規劃專案與執行，並以新穎的方式讓更多人認識我們，同時收集使用者反饋，將產品不斷延伸與演進。
工作內容
- 客服支援：回覆客服信件、專頁私訊及留言，了解使用者問題並提供合適解答
- 使用者回饋蒐集：整理粉絲與用戶的問題與建議，回報給產品與社群團隊，協助持續優化服務
- 資料整理：彙整並更新客服紀錄、回覆範本、常見問答（FAQ）等，讓後續工作更有效率
我們在找這樣的你
- 對金融理財領域或品牌經營有興趣
- 具備良好文字表達能力與親切溝通態度
- 細心、有耐心，能處理重複且多樣性的用戶問題
- 自律且負責，能獨立完成交辦任務
- 具備 Excel／Google 試算表基礎操作能力
- 上班時間：週一至週五一週三天，每天三小時，可配合長期 ; 前期需配合一週進公司一天，熟悉後可以討論彈性遠端工作
加分條件
- 具備客服、社群小編經驗
- 對常見金融商品有基礎了解，如信貸、信用卡
NT$190 - NT$190 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
