Bilingual Inside Sales Account Manager (USA Remote)
United States
Sales – Support /
Remote
At Gurobi Optimization, we're on a mission!
A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.
Think you have what it takes to be a Gurobian? Read on...
1. Do you consider yourself extroverted with positive energy?
2. Are you excited about winning and closing a sale?
3. Does success within a remote team environment inspire you?
“If you have answered “yes” to these questions, please keep reading to hear more about an exciting new opportunity at Gurobi.
As an Inside Sales Account Manager at Gurobi Optimization, your role will involve engaging, retaining, and expanding our existing client base in our LATAM, Southwest, and Southeast regions. You will manage our industry pipeline and lead our expansion efforts by leveraging your technical B2B software sales expertise. Your advanced skills in building partnerships and fostering cross-functional engagement will be crucial. By implementing your proven sales strategies and utilizing your interpersonal skills, you will contribute to the overall strength of the Gurobi Sales, Marketing, and R&D Teams.
What you will be doing?
- Effectively manage, retain, and grow sales activities within an established customer base in our LATAM, Southwest, and Southeast regions, focusing on accounts with a Total Contract Value (TCV) of less than $100k.
- Prioritize retaining revenue from existing accounts while also seeking opportunities to expand our services within those accounts.
- Identify and engage with new decision-makers within our current customer base to promote our solver.
- Foster and maintain strong business relationships with key stakeholders to cultivate long-term partnerships.
- Collaborate across departments within our global organization to streamline operations and capitalize on sales opportunities.
- Ensure our Customer Relationship Management (CRM) system is regularly updated with accurate client and prospect information.
- Work closely with Account Managers/Directors to secure renewal opportunities for accounts.
- Provide management with informed sales forecasts and reports on progress and future opportunities.
- Stay updated on industry best practices, competitive challenges, and advancements in optimization technology to maintain a competitive advantage.
- Document and monitor progress in the CRM system to ensure transparency and accountability.
What experience and qualifications should you have?
- 4-7 years of experience in B2B Software Sales or Account Management, showing a strong track record in meeting sales targets and boosting revenue growth, with a preference for managing a renewal pipeline.
- A Bachelor's degree in a business or communication-related field or equivalent work experience.
- Technical and engineering education is beneficial.
- Proficient in both written and spoken English and Portuguese.
- Proficiency in both written and spoken Spanish is a plus.
What skills and abilities should you have?
- Capable of identifying and developing analytics to raise awareness of Gurobi's offerings in the assigned region.
- Skilled in delivering presentations and communicating the value proposition of Gurobi effectively.
- Proficient in negotiation techniques to secure favorable outcomes for both Gurobi and its clients.
- Possesses strong conflict resolution skills to safeguard the customer experience and bolster Gurobi's reputation.
- Demonstrates proficiency in strategic and analytical thinking to assess decisions' internal and external impacts.
- Have the ability to utilize data for effective strategic planning and execution.
- Comfortable and productive in operating from a home office within a remote work setup.
- Able to participate in meetings across various time zones within reasonable expectations.
- Driven by the ambition to achieve assigned Objective Key Results (OKRs).
- Committed to upholding company policies and adhering to procedures.
What other requirements should you have?
- Demonstrated expertise and success in selling B2B software solutions within a technical environment.
- Skilled in using these tools to manage and analyze data, collaborate, and deliver presentations effectively.
- Capable of quickly mastering and utilizing Salesforce, our customer relationship management (CRM) platform, to manage sales activities and customer interactions effectively.
- Able to work in an international setting.
Your Alignment with our Gurobi Core Values:
- Customer Focus: Verbal & written communication skills that bring clarity and build trust.
- Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
- Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
- Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.
- Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.
Do you know Gurobi?
Gurobi is an innovative remote company full of smart, committed professionals who are passionate about helping people solve tough problems through optimization. We balance work and fun while continuing to build a successful company that experiences growth in a sustainable way with purpose. When you join Gurobi, your voice matters. We believe in the power of people and never stop improving our work culture.
We produce the most advanced and respected commercial solver software globally. Our Gurobi Optimizer is the engine used by over 2,500 clients in over 40 industries to turn data into smarter decisions. It allows our users to state their toughest business problems as mathematical models and then automatically considers billions - or even trillions - of possible solutions to find the best one!
Just to show you how versatile our solver is - one of our clients is the NFL. We maximize league revenue by solving one of the world’s most complex scheduling problems. Can you believe it had over 800 trillion possible solutions? We get so excited for these possibilities!
Our enterprise clients include Apple, Google, Microsoft, Siemens, and SAP - just to proudly name a few.
Did you know we have been remote since 2008? It's true. The size of our team has tripled in 3 years just to keep up with our global support needs. While growth does require the business to evolve and change over time, we stay centered on our 5 core values: Customer Focus, Integrity, Dedication, Innovation, and The Power of the Team. That's why Gurobians will be the first to tell you that when you join Gurobi - you join a company that you can help drive far into the future.
What we offer?
· GREAT COMPANY CULTURE!
· 100% work from home
· Comprehensive compensation benefits programs
· Generous time off and leave programs
· Fun virtual meetups and classes
· Real work/life balance
· Reimbursement for any new home office furniture
· Worldwide team and company offsite meetings - business travel reimbursed
· Continuous review of programs – based on continuous feedback from our people.
Our Core Values
Innovation
We strive for continual improvement in our product and in our business. We develop cutting-edge technology, take measured risks, and use critical thinking to evaluate new ideas.
Customer Focus
We are dedicated to helping our customers, partners, and academic community succeed with mathematical optimization.
Integrity
We endeavor to be honest, trustworthy, and transparent in everything we do. We are fair, respectful, and inclusive of everyone.
Dedication
We love the work we do and are proud of the impact we have.
The Power of the Team
We celebrate the fact that we are an international, multigenerational, and multicultural team that works together to create a whole that is greater than the sum of its parts.
Our Commitment to Diversity, Equity, Inclusion & Belonging
We are committed to a healthy work environment at Gurobi. We believe that different perspectives lead to better ideas and better ideas allow us to better understand the needs and interests of our diverse global community. We welcome different backgrounds, experiences, abilities, and perspectives. Gurobi is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or membership in any other legally protected category.
What does working remote for a global company mean at Gurobi? We require you to be eligible to live and work in the location where the position is needed. You can see the location of this position at the top of the posting within the Region/Location/ Travel line. Region pertains to the area that the role primarily supports. Location pertains to where you would need to reside to be considered.
