Operations Manager, Logistics & Warehousing
Remote
Operations /
Full-time /
Remote
Who We Are
Highlight is the definitive product intelligence platform enabling brands to create products people love. Powered by a proprietary community, seamless logistics, expert research methodologies, and AI-driven analytics, Highlight’s platform is purpose-built for modern physical product teams and trusted by leading brands, top retailers, and emerging innovators alike. The Highlight platform delivers high-impact insights with unmatched quality across every stage of the product innovation lifecycle—from early ideas and prototypes to in-market renovation—empowering teams to act quickly and bring winning products to market with confidence.
We’re looking for a detail-obsessed, solution-oriented Operations Manager to own the end-to-end logistics experience and help scale our operations as we double revenue. This role sits at the intersection of logistics strategy and hands-on execution, managing everything from packing workflows to 3PL relationships and spearheading special projects that optimize how we ship products.
Your Impact
- Own Project Logistics: Manage all logistics workflows from receiving to kitting to final approval for shipments across 20-30 projects.
- Optimize Packing: Recommend best-in-class packing strategies and materials based on evolving needs and product types.
- Warehouse Expansion Projects: Lead special initiatives to identify and integrate new 3PLs as we scale.
- 3PL Relationship Management: Run monthly syncs, resolve operational friction, and identify efficiency and cost savings opportunities.
- Integrations & Tools: Collaborate with Product and Engineering teams to improve tooling and integrations with internal systems.
- Cost Optimization: Monitor and analyze logistics spending to uncover savings and improve margins without sacrificing quality or timeliness.
- Cross-functional Collaboration: Partner with project owners, sales, product, and third-party fulfillment teams to ensure seamless execution and communication.
- Process Improvement: Build scalable SOPs and identify opportunities to automate and streamline our logistics workflows.
About You
- 3–5+ years in logistics, operations, or supply chain management.
- Proven experience managing 3PL relationships and warehouse operations.
- Comfort with data—you are proficient in Excel and logistics platforms.
- Experience supporting growth-stage companies or launching new ops functions
- Excellent project management and communication skills.
- You’re scrappy, proactive, and thrive in fast-paced, scaling environments.
- You love processes but know when to break or bend them.
- You’re as comfortable talking to warehouse teams as you are working with software tools.
- You spot inefficiencies instinctively and get excited about fixing them.
- You think big but get deep into the details when needed.
Benefits
- Health insurance (medical, dental, vision) with 100% of employee premiums covered
- Unlimited PTO
- Flexible, remote WFH culture
- Access to the iconic Hearst Tower & its facilities in NYC (should you choose to ever be in person)
- Based on previous experience and skillset, the starting salary range for this position: $92,000 - $115,000 annually
You don’t need to meet every qualification listed to apply—we value potential, curiosity, and diverse perspectives. At Highlight, we believe that innovation thrives when different experiences and ideas come together. We’re committed to building an inclusive team where individuals of all backgrounds - including but not limited to - race, age, gender identity and expression, sexual orientation, national origin, religion, disability, veteran status, and more—feel empowered to contribute and grow.
If you’re a critical thinker who’s not afraid to challenge assumptions, we’d love to hear from you. We’re a passionate, supportive team that puts Humans First, cares about each other, and yes—we take our tacos seriously. 🌮
