Enrollment Specialist
Fremont, California
Program /
Full time /
On-site
Who We Are
Hively, derived from ‘lively’ and ‘hive’, is a thriving community full of life and energy. At our core, we are a family-centered social impact organization dedicated to multi-generational well-being. Our mission is to strengthen and support children and their families throughout Alameda County. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can significantly change children and parents' possibilities to thrive in life. If this resonates with you, we invite you to apply to join our team!
Our Team & Culture
Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.
The Opportunity
Reporting to the Grants & Contracts Coordinator, the Enrollment Specialist will play a crucial role in assisting individuals and families with accessing essential programs. This includes guiding them through enrollment in health insurance programs like Covered California, as well as providing comprehensive support for applications to other vital benefit programs. The Enrollment Specialist will be responsible for clearly explaining program details, coverage options, eligibility requirements, and benefits, and accurately inputting client information to determine eligibility for various supports, including tax credits and subsidies. This role requires a proactive individual who can work independently to identify client needs and navigate complex systems.
What you will do:
- Assist individuals and families with enrollment in Covered California as well as other benefit programs and relevant community resources
- Provide detailed information on various health insurance plans, coverage options, and benefit programs
- Explain premiums, health coverage benefits, and eligibility for tax credits and subsidies, as well as the benefits and eligibility for other assistance programs
- Input accurate personal and family information into various enrollment and application systems
- Conduct outreach and make outbound calls to prospective enrollees and program participants
- Work in-person at the Hively Fremont office, 5 days a week
- Contribute to the team effort, particularly during Open Enrollment periods and other key program application windows
- Cultivate and maintain relationships with Fremont Family Resource Staff and other organizations located there
- Maintain the Fremont Office Space to ensure a welcoming and organized environment
- Support other programs and initiatives as assigned, contributing to overall client well-being
What you should bring:
- Previous experience in healthcare enrollment, public benefits assistance, or customer service, especially in a navigation or advocacy role
- Ability to articulate complex program terminology (healthcare, public benefits, etc.) in an easy-to-understand manner
- Strong attention to detail, ensuring accuracy in all enrollment processes and documentation
- Genuine interest in assisting individuals and families, demonstrating empathy and patience throughout the enrollment journey
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Demonstrated ability to work independently, manage time effectively, and prioritize tasks with minimal supervision
- Proactive approach to problem-solving and identifying opportunities to assist clients
- Strong organizational skills to manage multiple client cases and program requirements effectively
- Experience using Microsoft Office software and Google Suite
- Excellent communication skills, both orally and in writing
- Basic math skills for calculating premiums, co-pays, and benefit amounts
- Ability to appear for work on time and consistently
- Ability to follow directions and adhere to established work rules and procedures
Preferred Knowledge, Skills and Abilities:
- Bilingual in English and Spanish, Dari, Pashto, Hindi, or Urdu
- BA/BS with major coursework in public health or related field
$26 - $28 an hour
Salary ranges are based on industry data, and final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment.
Benefits
* Medical, dental and vision plans covered at 100% for the employee
* Health & Dependent Care FSA
* 14 Paid Holidays + 4 flex holidays, including your birthday!
* Generous paid time off policy (over 3 weeks per year)
* Tuition Reimbursement ($1,000/year)
* Employee Appreciation Program
* Life & Long Term Disability Insurance covered 100% by Hively
* 403(b) plan
* SEP-IRA plan with an employer contribution of 5% of annual salary
* Learning & Development Opportunities
*Financial wellness program with unlimited access to personal financial advisors
* Industry competitive salary ranges
Welcoming Candidates from All Backgrounds
While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.
We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
* Note: Benefits described apply for full-time, permanent positions only. Temporary, internships, part-time or contract roles are not generally eligible.
