Head of CS/CX

Remote - USA or Canada /
Customer Success /
Full-time
About us
HyperComply is the new way to do security due diligence. Powered by machine learning, HyperComply is the fastest way to complete security questionnaires for vendors and purchasers.

Every business needs software, and most companies are required to assess the security risk of a software vendor before bringing them on board. Vendors spend countless hours answering security questionnaires instead of selling, and purchasers waste time sending, reviewing, and managing security due diligence instead of focusing on their core business. Help us build a category-defining business and re-define how trust is brokered between businesses.

Founded in 2019, HyperComply is an entirely remote company with employees across the US and Canada. We’re strong advocates of work-life balance, employee empowerment, and diversity in the workplace. We’re a well-capitalized startup with a fast-growing team, supported by some of the top VCs in North America.

About the Role
We are looking for a strategic thinker to lead our Customer Success team. Our Customer Success Managers build trust and ensure our customers receive maximum value from our solution. They handle everything from implementation to renewals, predicting and navigating challenges to offer solutions that increase retention. We're looking for an experienced CS leader who can drive growth, address our customers' needs, and scale the team.

Qualifications

    • 5+ years in Customer Success
    • Management experience
    • Analytical thinker
    • Strong communicator and an even better listener
We have you covered
Fully remote company
Flexible working hours
Unlimited PTO Policy (3 week minimum)
Company Equity
Generous work from home budget / home office subsidy
Comprehensive health benefits
Good times !

HyperComply is an equal opportunity employer and values diversity in the workplace. We are therefore happy to try to accommodate any individual needs. If you require accommodation in order to participate in our hiring process, please contact us to make your needs known in advance. We understand that experience comes in many forms and we’re dedicated to adding new perspectives to the team.