General Manager

Remote /
Executive /
Full-Time
/ Remote
General Manager 

Who We Are
Impekable is an Inc. 5000 full-service digital agency that specializes in product strategy, user experience, and web & mobile development with deep expertise from start-ups to Fortune 1000 companies. We are a 100% fully-remote, highly-collaborative organization, passionate about creating beautiful and intuitive experiences for our users and clients. We are multi-faceted creatives dedicated to helping organizations build memorable, human-centric digital experiences. 

We are seeking a proven and courageous General Manager to join our dynamic team. We value teammates who are curious, humble, and willing to try different things and experience new ways of thinking. And we need a GM who knows how to foster this creative group while making sure that the ship is balanced for productivity and profitability.                                                                            

Who You Are

    • You are a proven leader and a confident decision-maker. 
    • You understand helping our people develop and be creative is crucial to productivity and understand how to leverage that to ensure the overall profitability of the company. 
    • You are an expert in achieving company goals and know how to get creative to achieve them. 
    • You have the practical leadership skills to manage the health of employees, customers, and business with an incredibly thoughtful and balanced approach. 
    • You act as a business partner to the founder and will complement and augment his functional skills as a high-performance operator.  

What You’ll be Doing

    • Lead and manage the Business Development and Account Management team to capture exponential growth opportunities.
    • Oversee, lead, and manage the creative, engineering, project management, and client services teams.
    • Drive culture by leading, inspiring and motivating teams to understand and ‘live’ company values.
    • Prepare and implement annual business plans and budgets.
    • Oversee the management of all business operations and functions to ensure the achievement of business plans and budgets.
    • Communicate performance expectations and support the team by building required competencies, providing feedback, managing behaviors, and performance gaps.
    • Monitor individual & team performance and workload, address learning, development needs, and performance issues
    • Develop, lead and inspire the team including recruiting, on-boarding, coaching, and overall performance management.
    • Create an engaging working environment for team members to be excited to perform their duties every day.
    • Manage complex multi-million dollar budgets and provide internal forecasting updates to drive ongoing planning for staff and technology needs.
    • Lead and develop new marketing programs; collaborate with sales and other business unit leaders to drive growth.
    • Set business units’ goals and objectives - and develop relevant key performance metrics for all roles (individual and team) to meet/exceed targets.
    • Improve customer retention by implementing a highly effective customer contact process focusing on key measurable touch points (including transparent data analytics reflecting how they're performing for each client, ongoing and consistent customer communication, key performance indicators and net promoter scores).
    • Create an exceptional customer experience (as measured by direct feedback and net promoter scores).
    • Identify, coordinate and sometimes lead targeted training for the team's continuous professional development.
    • Collaborate with other business unit leaders to meet and exceed growth, retention and customer experience goals.

Requirements

    • 5+ years of experience effectively leading high-performing teams at an agency.
    • Excellent communication and client servicing skillsPassion for recruiting, developing, and engaging high-performing employees.
    • The ability to successfully manage multiple projects in a deadline-driven environment.

Benefits & Perks

    • Opportunity to work on diverse projects with a dynamic, collaborative team100% remote work-from-home
    • Exposure to latest technology and innovative trends
    • Continuous development and learning opportunities
    • Holidays & Paid Time Off
    • Health, dental & vision401(k) with employer match 
    • Employee Assistance Program
    • Variable Bonus Compensation  
Impekable Core Values & Culture
Our culture grows from our principles and core values. We embrace an environment of diversity, adaptability, strong relationships and empowerment for our employees in every aspect of what we do. We value ownership, results, integrity, self-improvement mind-sets, and passion for your field.  If you see something, say something. We want all Impekables to have a voice and be a part of a team that we’re all proud of.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, veteran status, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.         

Note from CEO Pek Pongpaet
Dear applicant,

Thank you for considering Impekable as your potential employer. I want to take a moment to personally express my appreciation for your time and interest in our organization.

We pride ourselves on our commitment to excellence, innovation, scrappiness and teamwork. We are looking for individuals who share our values and are excited about the prospect of joining a dynamic and fast-paced environment.

As a member of our team, you will have the opportunity to make a huge impact on our business and our clients. We are passionate about our craft and are constantly pushing the boundaries to achieve our goals and help our customers.

If you are a driven, results-oriented doer, we encourage you to apply for our open positions. I look forward to hearing from you and exploring how we can work together to achieve succes.

Sincerely,

Pek Pongpaet