SaaS Escalation and Operations Engineer ($60,000/year USD), Sparkrock
Toronto, Ontario /
Buenos Aires /
Bucharest /
Budapest /
Istanbul /
São Paulo /
Belgrade
Sparkrock – SaaS Operations /
Full-time /
Remote
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Toronto, Ontario
Buenos Aires
Bucharest
Budapest
Istanbul
São Paulo
Belgrade
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Basic Fit Questions - SaaS Escalation and Operations Engineer
How many years of experience do you have troubleshooting production issues in SaaS environments?
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Less than 1 year
1 to 3 years
3 to 5 years
More than 5 years
Are you comfortable working directly on customer support escalations?
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Yes
No
How would you rate your ability to drive root-cause investigations across engineering and infrastructure teams?
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Expert
Intermediate
Beginner
Have you worked in multi-tenant cloud-hosted SaaS environments?
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Yes
No
Are you proficient with observability tools (e.g., Grafana, ELK, Prometheus)?
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Yes
Some exposure
No
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