Responsible for inbound lead follow-up and communicating with merchants

Verify and qualify all inbound leads by reaching out to merchants via instant messaging or phone call

End-to-end data flow input to record merchants' needs for follow-up actions

Outbound communication with merchants to generate leads for one-platform services

Strategize and execute in reactivating cold leads via various communication channels

Higher Diploma or above in any disciplines

At least 2 years of Account Management / Customer Service related experience

Efficient, self-motivated, and able to work independently

Proactive and a self-starter with a good communication skill

Fluent in Cantonese, English and Chinese