PSE (Product Support Engineer)
Bengaluru
Technology /
Full-Time /
On-site
Company Overview:
Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant’s revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback.
About the Role
We are looking for an experienced PSE (Product Support Engineer) to strengthen our ingestion infrastructure and internal operations tooling. This role sits at the intersection of Engineering and Operations, ensuring smooth data ingestion, reliable scraping infra, and efficient tooling for Ops teams. You will also act as the first layer of triage between Ops and Engineering Oncall, helping drive faster resolutions and building long-term automation to reduce operational overhead.
Key Responsibilities
- Maintain and optimize the ingestion and scraping infrastructure, ensuring high reliability and performance.
- Design, build, and improve internal tools and automation to streamline Ops workflows and reduce manual intervention.
- Act as a bridge between Operations and Engineering, owning first-level triage, debugging, and resolution of recurring issues.
- Partner with Ops to understand pain points and proactively deliver tooling/solutions that improve efficiency.
- Collaborate with Engineering teams to escalate and resolve critical issues, while driving knowledge sharing and documentation.
- Monitor system performance, identify bottlenecks, and implement solutions for scalability and resilience
What We’re Looking For
- 5+ years of experience in software engineering, devops, or infrastructure-focused roles.
- Strong programming skills in Python, Go, or JavaScript (preferred) with a focus on tooling and automation.
- Hands-on experience with data ingestion pipelines, scraping frameworks, or similar infra-heavy systems.
- Solid understanding of debugging, logging, and monitoring practices (Grafana, Prometheus, Datadog, or similar).
- Experience building internal tools for non-technical stakeholders (Ops, Support, etc.).
- Strong problem-solving mindset with the ability to quickly triage and resolve issues.
- Excellent communication skills to work effectively across Engineering and Ops.
Nice to Have
- Experience with web scraping frameworks (e.g., Scrapy, Puppeteer, Playwright).
- Knowledge of cloud infrastructure (AWS, GCP, Azure) and containerization (Docker, Kubernetes).
- Prior experience in a Support Engineering or Internal Tools role.
- Familiarity with data pipelines and workflow orchestration tools (Airflow, Prefect, Dagster, etc.).
Why Join Us?
Opportunity to own internal tooling & infra reliability in a fast-growing environment.
Be the bridge between Ops & Engineering, driving tangible impact across teams.
Work on a mix of infra + automation + problem-solving every day.
Culture of ownership, learning, and collaboration.
