Lumary is a high-growth global healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

 

- Well-established team working across Australia, USA & Philippines

- Servicing 200+ enterprise and SMB healthcare service providers (NDIS, aged care, allied health, ABA)

- 80k+ people using our core platform every day, supporting 500k+ care recipients via Lumary

- $6B NDIS funds processed through Lumary platform on an annual basis

- Be part of a high performing and purpose driven team solving a global issue for a highly addressable market

You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary’s mission and your career development. We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care.

Our culture evolves with us on our scale-up journey. We focus on connection and building deep relationships with each other. We act in service of others to enable collective success and support. We think strategically and take ownership in our domains at every level. We remain positive and adaptable through change and growth.

You will find yourself quickly growing in your career, led by you and supported by us, and backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

 

As an Implementation Coordinator, you will support customer implementations, ongoing maintenance and creation of training content. Prior experience in the ABA industry (either as a BCBA in a leadership role or preferably, someone with operational leadership experience) and previous experience in delivering group training is required in this role. Knowledge of ABA billing processes is preferred, but not required.

The implementation coordinator will contribute to our help center and Lumary Academy training content by maintaining existing content and creating new content as new product functionality becomes available.

- Create implementation deliverables for each new customer (Trello board, kick-off slide deck, etc.) and manage various setup activities (clearinghouse account setup, Pendula and Chargent registrations, etc.)

- Collaborate on the scheduling and coordination of implementation and training activities.

- Deliver engaging and effective training sessions to customer champion users.

- Develop and maintain training materials, including written documentation and video content.

- Ensure implementation deadlines are met, and if not possible, communicate any timeline changes to the larger team.

- Work with cross-functional teams (e.g., product, technical writing, customer success) to ensure alignment across training and support materials.

We are proud of the work we are doing and the team we have built so far.

Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe, valued and respected.