Sr. Manager – US Experience Programs

Long Beach, CA /
US Experience – Innovation Management Silicon Valley (4093) /
Full-time
/ On-site
Embedded in a worldwide network Mercedes-Benz Research & Development North America continuously strives to remain at the forefront of successful automotive research and development. MBRDNA is headquartered in Silicon Valley, California, with key areas of Autonomous Driving, Advanced Interaction Design, Digital User Experience, Machine Learning, Customer Research, and Open Innovation. In Farmington Hills, Michigan, the focus is on Powertrain and eDrive technology as well as in Long Beach, where the teams test durability of the latest driver assistant and telematic systems. The Digital Hub in Seattle focusses on developing a cloud architecture and building out the cloud platform for the next generation of connected car services. The Testing and Regulatory Affairs Division in Ann Arbor and the Advanced Vehicle Design in Carlsbad complete the competence center.

Mercedes-Benz Research & Development North America, Inc. (MBRDNA) is seeking a Sr. Manager - US Experience Programs to join the US Experience team. This is a full-time, exempt position at the MBRDNA regional office in Long Beach, CA.

The US Experience team drives to establish Mercedes-Benz as a technology leader in the US luxury segment by translating the combined One Voice US strategy to customers in impactful propositions that enhance the customer experience and create market pull.  Our goal is to deliver innovative and luxury experiences to customers in the US through research, benchmarking, testing, validation and back-end operations.

The Sr. Manager - US Experience Programs will manage critical programs from concept to execution through collaboration with MBUSA, MBUSI as well as RD and PS in Germany and China. The programs will affect different technology touchpoints in the areas of Infotainment and advanced-driver assistance (ADAS) testing, Charging and engineering to mobile app development. All critical programs should influence how the customers experience Mercedes Benz technology in the US. In addition, as a manager on the US Experience team, the Sr. Manager - US Experience Programs will supervise a robust team of key contributors and analysts.  

Job Responsibilities:

    • Define programs that will support Mercedes-Benz’ goal to “lead in software and electric” for customers in the US.
    • Consolidate the US roadmap based on addressing market requirements and customer pain points.
    • Drive early technology discussion with German counterparts in the business units to ensure US requirements are reflected in business unit roadmaps.
    • Connect market insights with regulatory and technical requirements and relevant data.
    • Formulate and drive strategic projects from concept to execution.
    • Prepare business cases based on multiple scenarios underpinning assumptions with investments and payback. Clearly demonstrate benefits and trade offs of proposals.
    • Propose and maintain the structure of the program office for the US Experience team including program classification and prioritization.
    • Define program governance and reporting including project charter, risk matrix, communication, budgeting, dashboards and program reviews.
    • Coordinate technical working groups across different locations and units in the US to align priorities and coordinate efforts.
    • Generate regular project reports and present status to C-level executives.
    • Assess priorities to balance available resources against timelines, milestones and stakeholder expectations.
    • Track employee performance and develop a proposal for the personal development and bi-annual review of each team member which ensures the enhancement of personal/career goals development of team members (LEAD process) as well as following company policies, guidelines, and “best practices”.

Minimum Qualifications:

    • Engineering or Technical Degree with hands on experience in automotive and software development
    • At least 7 years of work experience in program management with budget responsibilities, innovative technology field, R&D or related technical development teams
    • Ability to influence and lead large transformational programs, across a highly complex, global matrix organization
    • Strong people management and leadership skills with proven track record of supporting and developing employee performance, driving ownership and accountability.
    • Strong Data Management skills, understanding of process, clearly communicate milestones and deliverables to keep the program on track
    • Distill big picture into small tangible steps, focusing on control points that will lead to a successful execution. Identify risks and course correct discrepancies.
    • Proven strategic thinking. Analytical skills to support scenario analysis, business cases formulation and long term planning. 
    • Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies and their relevance to the marketplace
    • Ability to identify and manage risk
    • Responsible for the Profit and Loss of your team. Annual budget planning, with quarterly reviews with budget adaptions to achieve targets.
    • Experience with automotive systems, software development, lifecycles and regulations
    • Understanding of Operational Excellence with Lean or Agile experience
    • Willingness to travel when required
    • Open minded, team player with a sense of humor

Preferred Qualifications:

    • Experience with MDS and network within RD in Germany
    • Strategy formulation, development and implementation
    • Ability to lead and motivate a high performance team
    • Understands and lives a “customer first” mentality with empathy, pragmatism and a hands-on approach
    • German language skills
    • Champion for Diversity, Equity & Inclusion
    • Structured, organized with ability to prioritize
    • Change management and Influencing skills
    • Experience with development and lifecycle of connected consumer devices
    • Internal candidates must be PV44 confirmed
The successful candidate’s starting pay will be determined based on a wide range of factors, including, but not limited to, job-related education, skills, and experience, geographic location, and market conditions. The current salary range for this position is as follows and may be modified in the future: $179,000 - $228,200. 

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Why should you apply?
Here at MBRDNA, you create digital ecosystems around cars, you design a language between humans and machines, you make a car even more intelligent - you make the new reality for cars. We have an open and flexible environment to allow you to push boundaries, join MBRDNA and design your future.

Benefits for Full-Time* Employees Include:
• Medical, dental, and vision insurance for employees and their families
• 401(k) with employer match
• Up to 18 company-paid holidays
• Paid time off (unlimited for salaried employees), sick time, and parental leave
• Tuition assistance program
• Wellness/Fitness reimbursement programs
• Vehicle lease subsidy or company car (for eligible employees only)
* Internships excluded from Full-Time Employee benefits


MBRDNA is an equal opportunity employer (EOE) and strongly supports diversity in the workforce. MBRDNA only accepts resumes from approved agencies who have a valid Agency Agreement on file. Please do not forward resumes to our applicant tracking system, MBRDNA employees, or send to any MBRDNA location.  MBRDNA is not responsible for any fees or claims related to receipt of unsolicited resumes.

Mercedes-Benz Research and Development North America, Inc.
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