Sales Engineer
Montréal, Québec /
Sales /
Full-time
/ Hybrid
MaintainX is a Product-led Growth company that helps businesses track preventive/reactive maintenance and coordinate their daily operations, such as safety inspections, quality inspections, and operating checklists — all with a digital audit trail.
We were founded in 2018 and have been growing revenue at a rapid pace. The company has raised $54M in funding and we have recently announced our Series B led by Bessemer Venture Partners alongside August Capital, Amity Ventures, Ridge Ventures and Vulcan Capital.
We are looking for a Sales Engineer to join our team at our office in Montreal, Canada.
The Sales Engineer will provide high-quality demonstrations of the product to prospective customers by working with sales staff and clients to understand the customer’s business and workflows. They will also be responsible for maintaining content used by both sales staff and clients. The Sales Engineer will mentor sales staff on product knowledge and be the go-to resource for all technical requests during the pre-sales phase. They will also work with the sales staff to collect customer feedback.
Responsibilities:
- Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy
- Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses.
- Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communicated needs.
- Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way.
- Be the go-to product expert who can accurately respond to technical product questions from across the sales teams.
- Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed.
- Build trust with customer stakeholders based on product and functional expertise.
- Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX.
- Collaborate with a Sales Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed.
- As a member of a cross-departmental sales team, work with marketing, product management, engineering, implementation, and customer support to find solutions for prospective customers.
- Develop and launch new sales assets and collateral. Keep existing sales assets and collateral up-to-date.
- Mentor sales staff by re-enforcing product knowledge and messaging/positioning from our product marketing managers, during collaborations.
- Collect marketing and product feedback from day-to-day customer interactions, and provide feedback to the product marketing team.
Requirements and Qualifications:
- 3+ years of related experience, such as sales, implementation, solution building, or engineering.
- Prior consulting and sales experience and analytical problem-solving skills is a plus.
- Comfortable multi-tasking and keeping the energy high.
- Outstanding verbal and written communication ability. Interpersonal and listening skills.
- Insanely detail-oriented and organized.
- Effective problem-solving capabilitiesAbility to adjust communication style based on customers’ personalities and based on stakeholders’ objectives.
- Ability to present effectively and command attention with a variety of stakeholder perspectives.
- Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality.
- BA degree or higher.
Nice-to-Haves:
- Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
- Experience with startups and entrepreneurial organizations.
- Experience working with ERP, CMMS or facility operations software.
- Experience working in a manufacturing facility.
- Ability to perform in a remote work setting.
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.
