Junior Platform Ops Engineer

United States / Remote /
Technology & Engineering /
/ Remote
About Mosaic:
At Mosaic, our mission is to make places people love and to make those places widely available. As a tech-enabled general contractor for the residential development industry, we partner with the nation's most innovative developers to transform how communities are created and delivered. Come build with us!

Mosaic is a strong fit for individuals who are passionate about solving the upstream challenges of homebuilding, and who thrive in cross-disciplinary teams of software developers, designers, and construction managers.

About This Opportunity:
At Mosaic, our Platform/Technical Ops team plays a vital role in our construction operations. The team’s responsibilities include ensuring that our in-house systems are available and issues are quickly filed and resolved, and uses scripting, low-code, and no-code solutions to automate routine construction management workflows. Our software development teams will also build custom software for the Platform/Technical Ops team to use in their day-to-day work. In this role, the Junior Platform Ops Engineer will report into the Director of IT and will work directly with members of our Construction Operations team, while also working closely with and providing input and feedback to our software development team.

We Are Looking For Candidates Who Are:

    • Communicative -  unafraid to share and receive feedback. 
    • Innovative - see failure as the precursor to transformation.
    • Intuitive - able to forecast and identify challenges / roadblocks several steps ahead.
    • Able to work well with people of different backgrounds.
    • Customer service oriented.
    • Able to thrive in a remote first environment.

Key Responsibilities:

    • Platform/Technical Ops Support:
    • Write code to automate routine administrative tasks.
    • Support the design and implementation of data logging and reporting solutions on an organizational level.
    • Partner with technology  and IT team members to assess best practices for leveraging and scaling  larger infrastructure to solve problems for internal customers.
    • Help produce and set up systems that are scalable, automated, and well-documented.

    • Operational Support:
    • Provide ongoing training and support for new and existing users on how to effectively utilize our systems.
    • Support the build out, scaling and deployment of Mosaic’s tools.
    • Take a service-oriented approach to support internal and external stakeholders; understanding their needs, troubleshooting and unblocking issues related to Mosaic’s technology.
    • Set up new users in Mosaic’s systems.
    • Ensure that our systems are up to date, secure and available.

    • Project Management:
    • Support in the design, set up and ongoing management of  an IT support system for ticket tracking, feedback collection, etc. 
    • Research and report on best in class solutions for new  systems, processes and tools that Mosaic should consider implementing.
    • Track tickets & ongoing tasks, report out on them. 

Required Qualifications:

    • BS in Computer Science, Information Technology or related technical field, or equivalent experience (1-2 years).
    • 1 - 2 years experience in computer systems and systems administration.
    • 1+ years experience in coding, data analytics & data analysis.
    • Technical customer support experience is a plus!
    • BIM modeling experience is definitely nice to have.

Required Tool Experience:

    • Developer or scripting environment.
    • Scripting as it pertains to APIs.
    • Asana or similar task management systems.
    • Google Suite (Drive, Gmail).
    • Slack.
$60 - $90 a year
Salary: The US base salary range for this full-time position is $60,000 - $90,000 + benefits. Our pay ranges are determined by job family, job level, and candidate location. The pay range displayed on each job post reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined based on candidate location and additional factors, including job-related skills, experience as well as relevant education and training. Mosaic’s Talent Acquisition partner will share more about the specific salary range for your preferred location during the initial stages of the hiring process.

Please note: Compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Company Benefits: Mosaic offers a competitive salary, 401(K), medical dental, vision, and life insurance, time off and a generous number of company holidays.

Company Work-Environment Philosophy: Mosaic is a flex-first work environment, meaning some of the roles are worked primarily on a remote basis with some visibility to the corporate offices while others are worked physically in the corporate office or other such assigned in-person physical hub with some flexibility for occasional remote.  These schedules are pre-designed and physical workspaces pre-determined based specifically on the position and visibility needs.   

EEO Statement:
The equal employment opportunity policy of this employer provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. This employer hires and promotes individuals solely on the basis of their qualifications for the job to be filled.