Agency Partner Manager (Post-Sales)
Toronto, Ontario / Ottawa, Ontario
GTM – Partnerships /
Full Time /
Hybrid
Noibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.
We're a dedicated team, driven by 4 values; Customer Obsession, Quality, Results-Oriented and Accountability. We've been recognized in 2023 as the Globe and Mail's 8th Fastest Growing Company, 12th in Deloitte Technology Fast 500, #2 in Canada for Deloitte's Fast 50 in Technology, #4 on Forbes Canada's Best Startup Employers and are Great Place to Work Certified in Canada. If you're interested in joining a team poised for greatness, we hope you'll apply!
We are looking for a highly motivated and results-driven Agency Partner Manager (Post-Sales) to join our growing team. In this role, you will be responsible for building and nurturing strategic partnerships with digital agencies, fostering mutual growth and success. You will work closely with agency partners to ensure they are well-equipped to promote and integrate Noibu’s solutions with their clients and add Noibu to their service infrastructure. Your contributions will be essential to expanding Noibu’s market presence and driving our growth strategy. Reporting directly to the Director of Partnerships, this is an opportunity to significantly impact a fast-growing business.
What You'll Be Doing:
- Develop and manage proactive partnerships with agencies using Noibu, driving mutual value for shared clients
- Develop a scalable outreach campaign to engage agencies, positioning Noibu as a key differentiator in their offerings
- Create a playbook to engage agencies when clients transition to non-partnered agencies, ensuring support for Noibu
- Collaborate with agency partners to set shared goals and success criteria, embedding Noibu into their service architecture
- Establish and lead a certification program for agencies, setting standards of expertise with Noibu’s platform and products
- Focus initially by going deep with key agencies, building foundational partnerships to increase market presence
- Collaborate with Noibu’s Customer Success team on churn risks
- Guide agencies on product updates and best practices, ensuring they confidently promote Noibu to clients
- Run Quarterly Business Reviews with agency partners to track progress and provide lines of feedback
- Work to have Noibu added to the reference architecture of agencies (e.g. Accelerator programs)
- Act as a partner escalation point for churn risks.
- Track key performance metrics, including retention / churn reduction and agency engagement.
Who You Are:
- 3+ years in partnership management, ideally in ecommerce or SaaS, with a history of meeting KPIs
- Skilled in relationship management and able to influence stakeholders at all levels
- Clear, impactful communicator who aligns partner goals with Noibu’s mission
- Organized, adaptable, and proactive, with a track record of hitting targets
- Confident in leading initiatives independently and scaling partnership strategies
- Experience collaborating with agencies is a plus
Why should you consider Noibu?
🦄 We’re working to be Ottawa’s next Unicorn
Noibu is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible.
💰 Compensation
We're a pay-for-impact company that is striving to lead the market in regard to compensation. Outside of your base salary, you can access our Employee Stock Option Plan and potential variable pay or bonus arrangements.
🕰️ Unlimited Time Off & Flexible Working Style
In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company-wide holiday shutdown yearly. Our flexible working style means you get to choose the hours that work best for you.
🦷 Benefits from Day 1
Imagine waiting 3 months into your new job to go to the dentist. Never at Noibu. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us 🤝
🎉 Fun & Engagement
Many companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and a MAJOR annual Holiday Party 🎄
...Plus much, much more.
If you have experience close to what we outlined but think you might be missing a few things, apply anyway! 🚀 What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms.
At Noibu, we are committed to building and fostering an environment where our employees feel included, valued, supported, and heard. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. If you require any accommodations, please notify us, and we will ensure you can participate fully and equally during the recruitment and selection process.
We encourage all applicants to indicate their pronouns on their application (e.g. she/her/hers, he/him/his, they/them/theirs, etc).
