Customer Success Manager

Toronto, Ontario /
Sales - US Operations – Customer Success /
Full-time Permanent
About us:
Do you ever wonder what’s happening behind the curtain when you order those awesome plates you enjoy so much from your favorite restaurants? Wouldn’t it be great if chefs had more time to do what you love them to do than spending time on administrative things - to come up with new dishes for you to try and make incredible food?

We’re a fun, hardworking bunch that is revolutionizing the restaurant and foodservice industry. We offer the first and only all-in-one software solution to completely digitize the notoriously wasteful, paper-driven process of wholesale food supply ordering and order taking for restaurants and distributors. We want to help your favorite restaurants deliver those delicious dishes you love so much with the best quality possible, and we are proud of our product!

If you want to join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture, read on!

Do you spend your spare time exploring the city’s hot restaurants? Get excited by new emerging technology? notch is looking for a motivated and ambitious Customer Success Manager based in Toronto to join the team. We’re a fun, hardworking, and ambitious group that are revolutionizing the restaurant and food service industry.

If this seems like a recipe for success, we’d love to meet you!

What you can expect

    • As the Customer Success Manager, you will act as a product expert and consultant for our restaurant partners.  A highly visible and cross functional role - you will be a key member of our customer facing team.  Customer Success Managers at notch identify business needs for our product, guide our customers to find value in our product, and identify opportunities for expansion and upsell on Notch.  

    • Our Customer Success Managers handle the full post - sales customer journey for our customers.  You will guide them through the onboarding process, training, and going live on notch.  This will involve working closely with internal team members to ensure the customer journey is flawless.  You will also act as a conduit between the customer and our product team - capturing feedback and communicating our product roadmap to our customers.  
    • This role reports to the Manager of Customer Success. 

What we're looking for:

    • 3+  years CSM or Account Management experiences in a SaaS or tech companyComfortable taking a consultative role with restaurant stakeholders from C-Suite to back of house level.  
    • Someone who takes extreme ownership - you run towards problems.  
    • Comfortable with local travel in Toronto and conducting in-person client meetings if required
    • Ability to work cross functionally with numerous internal stakeholders such as Marketing
    • A fearless personality, boundless optimism, and desire to change the world!
    • Desire to learn new technologies and comfortability using them.
    • Organized and task driven. Comfortable wearing many hats and working in a fast paced environment.  
    • Friendly, empathetic, enthusiastic and all those other great traits your mother always hoped you would
    • Experience using a CRM or CS ticketing system like Zendesk or Salesforce, is considered an asset.
    • Restaurant or food tech experience is welcome, but not required. 

Benefits:

    • While the best benefits are learning a ton and loving your job, we also offer:

    • Full health, life and dental benefits from day 1. Your health comes first.
    • Maternity & Parental Program. We want to support new parents.
    • Mental Wellness Program. We want to support you when times get tough.
    • Employee stock option plan. Everyone has a real stake at the company.
    • Generous vacation policy, birthdays off and 2 volunteer days to give back to the community Refuel, recharge, and give back.
    • Hybrid work environment out of Toronto and Dallas. Work remotely and onsite.
    • Unlimited access to expert-led workshops. Led by real people.
    • Tons of social events and team-building events. We love collaborating as a strong team.
    • A team that values a positive, diverse and growth-oriented environment. We’re proud it’s become part of our culture!
notch was established in 2015 to build a future where chefs and food distributors could easily leverage technology to manage their complex and unique businesses.

Today notch is a lively startup headquartered in the heart of downtown Toronto, the fastest growing tech hub in North America, with remote notchers serving our partners in Chicago and all over Texas. We are a growing team with a vision to create the world’s most trusted foodservice industry and leave chefs with more time to do what they love: make incredible food.

Our company is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.

If you require accommodation during the interview process, please let the recruiter know when contacted for an interview.

Thank you,
The notch Team