Relationship Manager
London
Commercial and Core Clients Business – Business Development & Sales /
Full-time /
Hybrid
Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 800+ enterprise clients to process over €130 billion annually.
How will you add value to the OpenPayd journey?
- Supporting the Customer Success Lead (Crypto) in managing day-to-day client interactions and ensuring timely, clear, and helpful responses
- Monitoring account usage and client activity, identifying patterns, trends, and opportunities using internal tools and dashboards
- Managing administrative tasks including email correspondence, meeting scheduling, internal notes, and client onboarding documentation
- Supporting regular client check-ins and quarterly business reviews, escalating issues where appropriate and ensuring a high standard of client communication
- Assisting in identifying upsell opportunities and preparing materials for client presentations, proposals, and renewals
- Contributing to process improvement by suggesting ways to improve internal workflows and client-facing materials
- Supporting data analysis and reporting to track performance and inform strategic decisions
- Managing Tier 2 client relations
The ideal candidate will have the following:
- 2-3 years' experience in a customer-facing role (customer success, account management, or sales) ideally within the crypto industry.
- Strong written and verbal communication skills and confidence speaking with clients at all levels
- Proficiency in Excel or Google Sheets; familiarity with CRM tools and data platforms (e.g. Salesforce) is a strong advantage
- Highly organised and detail-oriented, with the ability to manage multiple priorities effectively
- Analytical mindset with an interest in interpreting client data and identifying key trends
- Positive and proactive approach with a strong sense of ownership and responsibility
- Interest in digital assets, payments, and financial infrastructure
- Team player with the flexibility to support a growing and fast-moving business
Our perks and benefits:
- Personal training budget
- Cycle to Work scheme
- Discounted gym membership
- Corporate discounts via PerkBox
- Travel loan
- Company Pension plan
- Health, Life, Dental Insurance
- Friday office breakfasts, office fruits and a full bar & regular team socials
- 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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