Customer Onboarding Specialist (Sales Operations)
Sofia
Commercial and Core Clients Business – Operations & Projects /
Full-time /
Hybrid
Who are we?
OpenPayd is a universal financial infrastructure that powers the growth of the digital economy. By providing seamless, API-driven access to global financial services, OpenPayd enables businesses to move and manage money globally.
The OpenPayd platform delivers a full suite of banking and payments services, including payment accounts, trading capabilities, international and domestic payments and Open Banking services - all accessible via a single API. With a growing network of global banking partners, OpenPayd is providing the robust banking infrastructure digital businesses need to thrive.
Our Mission
At OpenPayd, our mission is to power the growth of the digital economy. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible and scalable platform.
How will you add to OpenPayd journey?
- Serve as the main point of contact between our Prospects and Customers and provide them with a smooth onboarding experience
- Track and report on the status of all applications
- Understanding of compliance policies and requirements to act as a first point of customer prechecks
- Maintain active engagement with new leads through follow-up communications based on specific requirements
- Maintain Service Level Agreements (SLAs) set by the business to ensure customers live with upmost efficiency
- Responsible for handling the day-to-day account maintenance and merchant onboarding service workload in Salesforce and Onboarding merchant systems
- Prioritize and Create prospect accounts in Back office - Banking providers, Users and Fees in line with our client’s requirements
- Attended high-level conversations between external business stakeholders, customer success and our compliance teams
- Communication between internal finance teams, to issue invoices for Onboarding fees
The ideal candidate will have the following:
- Previous experience in either an administrative position within online payments or financial services environment (e-wallets, banking, online-processing)
- Previous experience in a role acting as a first point of contact with customers.
- Knowledge of Salesforce or a similar CRM
- An eye for detail and numbers
- Strong Excel skills
- 1+ years’ experience working with a revenue operations environment
- Experience in supporting sales and working stakeholders to influence decisions and drive improvements
We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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