Customer Success Manager
Sofia
Commercial and Core Clients Business – Customer Success & Implementation /
Full-time /
Hybrid
Who are we?
OpenPayd is a universal financial infrastructure that powers the growth of the digital economy. By providing seamless, API-driven access to global financial services, OpenPayd enables businesses to move and manage money globally.
The OpenPayd platform delivers a full suite of banking and payments services, including payment accounts, trading capabilities, international and domestic payments and Open Banking services - all accessible via a single API. With a growing network of global banking partners, OpenPayd is providing the robust banking infrastructure digital businesses need to thrive.
Our Mission
At OpenPayd, our mission is to power the growth of the digital economy. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible and scalable platform.
How will you add to the OpenPayd journey?
- Serve as the main point of contact for assigned customers, building strong, long-lasting relationships.
- Support clients in understanding and navigating international payment processes, including IBAN, SEPA, and SWIFT transactions.
- Monitor client satisfaction and proactively address issues to reduce churn and improve retention.
- Conduct regular check-ins, business reviews, and performance reporting for key accounts.
- Collaborate with internal teams (Product, Compliance, Support, etc.) to ensure client needs are met.
- Provide product training, guidance, and best practice recommendations.
- Support onboarding of new clients and ensure a smooth transition to the platform.
- Identify opportunities for account expansion and upselling.
- Maintain accurate client records and engagement notes in CRM systems.
- Gather client feedback and contribute to product improvements.
The ideal candidate will have the following:
- Proven experience in a Customer Success, Account Management, or Relationship Management role, ideally within the fintech or payments sector.
- Solid background in payments or fintech, with practical knowledge of client onboarding, transaction monitoring, and payment flows.
- Understanding of international payment systems, including IBAN, SEPA, and SWIFT.
- Exceptional verbal and written communication skills, with the ability to manage both technical and non-technical stakeholders.
- Ability to translate complex financial or technical topics into simple, actionable insights for clients.
- Confident in handling client issues calmly and efficiently, especially in high-pressure or regulated environments.
- Highly organised, detail-oriented, and self-motivated, with the ability to manage multiple client accounts.
- Comfortable working with CRM tools, helpdesk systems, and other customer-facing platforms.
- Collaborative team player with a customer-first mindset and a passion for delivering best-in-class service.
- Confident to manage own workload, coordinate with other members of the legal team, act independently, and seek out information required to deliver successful outcomes
- Effective communication skills and interpersonal skills
- Strong multitasking, prioritisation, and organisational skills
- Keen attention to details
- Flexible & open minded approach, including taking on additional tasks or changes to the role as required
- A strong business mind
- Ability to do work with support rather than high levels of hands on supervision
We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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