Team Lead Operations
Sofia
Commercial and Core Clients Business – Operations & Projects /
Full-time /
Hybrid
Who are we?
OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth.
OpenPayd’s platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, and Open Banking services globally via a single API integration. OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth.
Our Mission
Our mission is to ‘To open up banking and payments for business globally, through a modular platform’. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible, and scalable platform.
How are we building our teams?
We’re looking for self-starters who are experts in their fields and who are eager to learn new things. We work hard, offering rapid skills development and the opportunity to learn everything about the flourishing payments industry.
Our leadership places a high value on continuous development, both professional and personal. If you join the team, you'll experience a fun and thriving office culture, with perks and events throughout the year.
How will you add value to the OpenPayd journey?
- Provides direction, instructions, and guidance to the OpenPayd Operations team
- Monitors team performance on a daily/weekly/monthly/ad-hoc basis and ensures that the agreed SLAs are regularly met
- Assist the team with daily escalations
- Ensures that the workflow is properly distributed and monitors tasks resolutions
- Performs weekly quality checks
- Prepares the monthly schedule for the Operations team, which operates 24/7
- Performance management, appraisals and probation reviews; organizеs and conducts regular individual meetings with team members to address accordingly performance observations
- Provides regular/ ad-hoc process and product related updates to the team
- Ensures that team members product knowledge is up-to-date by conducting regular/ad-hoc workshop sessions and knowledge tests
- Collects feedback and proposes updates/improvements to the OpenPayd Operations managers to enhance operational flows and increase customer satisfaction
- Participates in the selection and the recruitment of new joiners
- Onboards new team members and delivers a predefined product training, following the agreed training map
The ideal candidate will have the following:
- Min. 5 years of experience leading a team operating on shifts, including monthly team schedule preparation
- Min. 5 years of experience within Payments Operations
- Ability to deal well under pressure and within constantly changing dynamics
- Excellent conflict resolution skills
- Strong communication and people skills
- Strong time management and organizational skills
- Familiar with Microsoft tools (Microsoft Word, Excel, Powerpoint, etc.) as well as Jira. Knowledge of Confluence and Salesforce will be considered a plus.
- Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
Our perks and benefits:
- Personal training allowance
- Additional Health Care Package
- 60 Days Remote Policy
- 25 days annual leave plus an extra day off for Birthday & Social Volunteering, extended leave for 3 years plus employees
- Hybrid work model - 3 days in the office 2 days working from home
- Multisport card
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We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies:OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
