[MY, KL] Content Operations Specialist
[MY] Kuala Lumpur
Commercial /
Permanent Full-Time /
Hybrid
Are you passionate about building great products? Do you want to redefine the way travellers explore the world? Keen to be part of this growth journey with a bunch of amazing people? Then Pelago is the place for you!
We are looking for ambitious and motivated talents who are excited about staying on the cutting edge of Technology and always keen on innovating new ways to drive growth and taking our startup to new heights.
WHO ARE WE?
Pelago is a travel experiences platform created by Singapore Airlines Group. Think of us as a travel magazine that you can book - highly curated, visually inspiring, with the trust and quality of Singapore Airlines. We connect you with global, local cultures and ideas so you can expand your life.
We are a team of diverse, passionate, empowered, inclusive, authentic and open individuals who share the same values and strive towards a common goal!
WHAT CAN WE OFFER YOU?
- A unique opportunity to take end-to-end ownership of your workstream to deliver real value to users.
- Platforms to solve real user problems concerning travel planning & booking with innovative products/services.
- An amazing peer group to work with, and the ability to learn from the similarly great minds around you.
- An opportunity to be an integral part of shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.
- Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!
WHAT WILL YOU DO?
We are looking for a positive and energetic Content Operations Specialist to help onboard our merchants and set them up for success on Pelago. You will be part of the Central Operations team that looks after key operational workflows across the region.
As an Content Operations Specialist, you will:
- Create Product Information Sheet in preparation for onboarding
- Responsible for onboarding new providers & products onto our platform
- Perform periodic audits on our product pages to ensure high quality content
- Assist with ad-hoc projects/activities relating to product content optimization
WHAT EXPERTISE YOU WILL NEED TO HAVE?
- At least 1 year of experience, preferably in a fast paced e-commerce / operations / support environment
- Diploma from any field
- Strong attention to detail & meticulous in nature
- Strong problem solving skills
- Excellent comprehension and communication skills, you are great in both spoken and written English
- Team player with high level of energy and able to work independently
- Comfortable working with content management systems and tools, experience with Salesforce, Zendesk or other customer service software
If you’re as excited as we are in this journey, do apply directly with a copy of your full resume and portfolio (if any). We'll reach out to you as soon as we can!
