User Research Manager
Strategy – Strategy /
Inclusive Finance for Emerging Markets.
Pillow exists to accelerate economic opportunities in emerging and frontier markets.
Nearly 3B users across Africa, LatAm, and South East Asia are deprived of foundational financial services that are taken for granted in North America, EU, and India/China. In addition, many of these markets struggle with complex socioeconomic and policy challenges, ranging from inflation and devaluation to third/unregulated markets for securities and forex, which further accentuates the need for access to global economic opportunities.
Our mission is to become the default platform for access to global assets across emerging and frontier markets. We develop and distribute financial services, for these markets by leveraging both trad-fi and digital asset technology rails, collaborating with globally accredited financial institutions, and building highly engaged local communities around financial literacy.
This mission has enabled us to solve real financial challenges in markets such as Nigeria for thousands of people.
Pillow is backed and trusted by reputed investors including Accel, Elevation Capital, Quona, Jump Capital, and others, who have collectively invested over $21 mn across our Seed and Series A rounds, additionally bringing expertise in fintech, digital assets, and consumer product building.
Pillow’s stellar team members operate on a high degree of freedom and ownership. We believe in setting a fair, transparent, performance-driven culture that incentivizes you to be your best.
Please note: This role is open to Nigerian residents only.
Objectives of the role:
Gain a deep understanding of our target users and their needs
Identify actionable insights from other fintech players and market trends
Work closely with growth & product teams in driving actions based on the insights
Plan and execute user research studies in Nigeria, including both qualitative and quantitative methods
Analyze research data and extract actionable insights to inform product development and marketing decisions
Deep dive into existing finance products and services to understand key features, value propositions and gaps
Conduct UATs of Pillow app (User acceptance testing) to understand user feedback at a feature, sub feature level
Collaborate with product and design teams to ensure the feedback and insights are integrated into the product development process
Stay up-to-date on industry trends and best practices in user research
Skills and Qualifications:
3+ years of experience in user research / product management / product design / UI/UX design in Nigeria
Fintech experience preferred but not mandatory
Experience with both qualitative and quantitative research methods
Strong analytical and problem-solving skills
Excellent communication and collaboration skills
Experience working in a fast-paced, cross-functional team environment
At Pillow, we’re looking for highly adaptable individuals with passion and ownership of their roles. We recommend you try your hand and apply for this position even if your experience doesn’t match the entirety of the description. Your skills will stand out and set you apart from the rest if you’ve had your share of twists and turns that challenge the norms. Join us!