Lead Product Designer

San Francisco, CA /
Product /
Full Time
Pomelo’s mission is to reinvent the money transfer experience with credit to make it uniquely free, fast, and safe. By extending the U.S. credit system internationally, we empower our customers to help loved ones around the world lead a better quality of life.

As an early-stage start-up, we are building a product that rethinks what money transfer can do for people, existing at the intersection of family, personal finance, consumer credit, and global remittances.

As our lead designer, your role will be to create wonderful experiences that unify user needs and business outcomes. You will be responsible for creating clear, easy to use, and delightful product experiences that help our customers and build trust over time. You will be working across the entire customer journey, from potential customers learning about Pomelo for the first time to returning customers who rely on us for their money transfer needs. You will be adept at developing designs that are guided by customer insights and data, whether they be qualitative research or experiment results.

Although your primary responsibility is product design, we want you to be the voice for all design at Pomelo, including marketing- and brand-related design. You will work with other teams throughout the company, acting as a trusted partner to counterparts in product management, engineering, growth, marketing, and analytics, among others.

Primary Responsibilities:

    • Think holistically about complex systems, empathize with customers, and understand business goals to create insightful, compelling, effective, and delightful user experiences.
    • Create and validate designs through sketches, prototypes, and testing, determine the information architecture and flow for your product features, create high-fidelity visuals and specifications for your final solutions, and work with colleagues to ensure quality implementation and user experience.
    • Able to work effectively in a fast paced, collaborative environment wit with colleagues such as product managers, engineers, growth marketers, and analysts to identify, prioritize, and build highly impactful experiences
    • Build and maintain our design system and advocate for design solutions that scale designs from discovery through delivery, leveraging the right tools at the right moments to make the most significant impact.
    • Be a passionate champion for design who proactively finds opportunities, form an opinion on them, and advocates to get them built.

Required Qualifications:

    • 6+ years of professional work experience in an individual contributor role as a product designer
    • B.A/B.S. in Graphic Design, Human-Computer Interaction, Computer Science, or a related field/equivalent experience.
    • An outstanding portfolio, showcasing a depth of knowledge in user experience, interaction, and visual/user - interface design.
    • Experienced at taking a project from discovery and iteration through delivery to ship high-quality product experiences
    • Experienced at creating and building experiences throughout the customer lifecycle, from acquisition to retention.
    • Experience partnering with product managers, engineers, and product designers to execute on design deliverables.
    • Experience in validating design decisions through user research and usability testing and utilizing experimentation as an input in design thinking.
    • Able to a strike meaningful balance between optimizing for speed and quality and taking on risky-yet-interesting work.

Ideal Qualifications:

    • Previous experience with money transfer, consumer credit, or consumer fintech products
    • Previous experience with design for growth, marketing, and brand
Pomelo is the first financial app to combine credit and money transfer into a unified experience. By extending the U.S. credit system internationally, we empower our customers to build credit while helping their family with a 100% free product. We are changing the way international money transfer works, and our mission is to reinvent the money transfer experience with credit to make it refreshingly free, fast, and safe.