Account Manager / Merchant Success Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur /
Commercial (MY) – Account Management /
Full Time
/ On-site
Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?

Qashier is looking for an amazing Account Manager (Merchant Success Manager) to support our growth!

We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.

If you have knowledge and/or keen interest in the area of point of sale, payment systems and B2B sales, this role might be for you.

Responsibilities

    • Onboarding of merchants and deployment of systems: Onboarding of new merchants involve setting up and deploying the Qashier system according to each merchant’s requirements. We are looking for a well organised Account Manager that can be a knowledgeable counterpart to guide merchants through the onboarding process and service them throughout their Qashier journey.
    • Managing portfolio of existing merchants: Main focus here is to build strong long-term relationships with the merchants. You’ll be managing your own portfolio of merchants and will be the first point of contact for their inquiries.
    • Leverage upsell and renewal opportunities: You’ll be advising merchants on new features and use cases within our platform to drive our upsell opportunity into new features or higher subscriptions and convert existing customers to annual subscriptions.
    • Troubleshooting potential issues that may arise on the merchant's end. Work closely with the product development team on IT related issues.

Requirements

    • Min 2 - 3 years of experience in B2B/IT sales or account management/customer success experience. 
    • Passionate about technology, fintech and the f&b and retail space
    • Strong interpersonal skills with good bilingual oral skills and readiness to go the extra mile for our merchants (local languages)
    • Highly driven and energetic individuals with a strong willingness to learn
    • Independent and driven
    • A keen attention to detail
    • Analytical thinking/troubleshooting skills
    • Able to converse fluently in Mandarin to liaise with Mandarin-speaking merchants
    • Must be willing to travel when required
    • Possess own transportation
Why join Qashier?
Be at the forefront of a fast-growing startup in an exciting sector. Qashier’s innovative platform combines the latest developments in Cloud technology, Payments and Data to transform the Retail & F&B industries. You’ll play a crucial role on the growth of a revolutionary product that will become a key platform behind successful retail businesses in the region.
Amazing growth and learning opportunities. We are a tight knit team where everyone grows together. We’ll continuously work with you to refine your strengths and strengthen your weaknesses to further your personal and career development.
Make a strong impact with your work. You’ll be working directly with hundreds of small businesses across the region where the work that you do will make a direct impact to the success of these businesses.
Attractive compensation and uncapped commissions

ABOUT QASHIER
Qashier (qashier.com) is a venture-backed startup that provides smart point-of-sale (POS) solutions that help merchants digitise their businesses. We are transforming the way retail operations and payments is done. Our flagship product is the Qashier Smart Terminal, a connected, multi-purpose device that combines a cloud-based POS software, integrated payment acceptance and a proprietary app store in one uniquely designed device. Manage entire stores with just one sleek terminal on the counter!