We are Qover, a leading insurtech scale-up that has raised $70 million.

With an international team of 125+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences – driving opportunities for growth and revenue.

Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net.

To that end, our platform covers 3 million users across 32 European countries and works with longstanding partners like Revolut, Deliveroo, NIO, Canyon, Monzo, Cowboy, and many others.

Visit our website for more about what we do! 

We are looking for a Claims Quality Coach and Process improvement Officer who is willing to be part of an ambitious entrepreneurial journey aiming at disrupting the European claims market. Someone with a "can-do attitude", passionate about ensuring the best claims and customers' experience, and who is looking to have fun.

 

●        Analyse the quality of the claim activity from various sources: open and closed claims files, recorded claims phone calls, claims with low customer satisfaction scores and claims escalated to complaints, for example.

●        Provide continuous feedback on the claims reviewed to claims officers and claims leadership.

●        Analyse the root cause of potential low-quality claims and dissatisfaction of customers. Propose creative solutions to fix root cause issues.

●        Collect and spread lessons learned regarding terms and conditions interpretation to claims colleagues and those in the insurance team.

●        Evaluate the quality of the claim handling process, organization, tools, and templates.

●        Identify areas of improvement and propose improvement projects and ideas.

●        Evaluate the quality of Qover’s active insurance solutions and propose enhancements to relevant teams (product managers, insurance, etc.)

●        Train and enable claims team members on priority topics to maximize team impact.

●        Host external audits from insurers on Qover’s claims activity.

●        Coach and train claim team members on improvement opportunities.

 

  

●        You have 5+ years of experience working at an insurance company, MGA, broker, third-party claims administrator, or consulting firm.

●        You have 3+ years of experience in the claims domain.

●        Experience with project management, process improvement, training, and/or coaching is a strong asset.

●        You are fluent in  English, any other European Language is a plus

●        You have a sound working knowledge of Google applications i.e. Gmail, Google Docs, Google Sheets, Slack, etc, and the ability to grasp new systems quickly.

●       Tech affinity is a big plus.

●        You can effectively multitask and prioritize a varied workload.

●        You have strong stakeholder management skills

●        You have good written and verbal communication skills.

●        You are self-motivated, open-minded, curious, and flexible, with a "can do" mentality

·       A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year

·      Lots of modern extra-legal benefits (Mobility allowance, Home working allowance, Meal vouchers, Hospitalization insurance, Pension scheme, Mobile phone subscription, 28 days holidays (+10 legal bank holidays, etc.)

·       A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events

·       A positive company culture that values teamwork and taking initiative but also having fun, with regular social events 

·       A collaborative and communal environment where everyone is welcomed, valued, and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.

·       The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs.