Are you a multilingual student eager to dive into the fundamentals of customer care in the insurance industry? If you're passionate about learning and seeking your first pre-professional experience, we want to hear from you!

 

 

Ready to dive into the world of innovation?

Meet Qover – your gateway to an exciting career in InsurTech!

We're not just a company; we're a leading InsurTech scale-up that's made waves with a whopping $70 million in funding. Picture this: an international team of over 100 colleagues, all rocking it in the heart of Brussels, Belgium.

Here's our vibe: we're all about helping companies craft seamless digital embedded insurance experiences, paving the way for serious growth and revenue boosts.

Since our birth in 2016, Qover's co-founders set out with a mission – to redefine insurance. How? By keeping it simple, transparent, and globally accessible. Think of it as a safety net that spans across 32 European countries, protecting a whopping 3 million users!

Our playground isn't just any sandbox; we collaborate with heavy hitters like Revolut, Deliveroo, NIO, Canyon, Monzo, Cowboy, and more.

But hey, don't just take our word for it – hop onto our website to dive deeper into what we do and swing by Glassdoor for the lowdown from our amazing colleagues.

As we continue to grow, we're on the lookout for talented and multilingual interns to join our team as Customer Care Trainees.

Please note that this is a Belgian BA/MA school internship and that you need to be enrolled in a local school allowing unpaid internships, The internship is normally for 3 months minimum (from July 2025) , full-time, and the candidates need to be ready to come to Brussels to work in our offices 2-3 days/week.

As a Customer Care Trainee, you'll play a vital role in handling customer requests and admin tasks for our end customers.

This trainee-level position involves a complete training on Customer Care activities, communication in multiple languages, an analytical approach, and the chance to develop customer service and insurance skills.

 

·       Handle various ad-hoc administrative tasks, such as:

·       Follow-up on payments

·       Prepare, print, and send postal mail.

·       Managing contracts (amends, renew, cancellations)

·       CRM management (updating customer database)

·      Logging and acknowledging complaints

·       Handle customer requests via chat, mail and phone

·       Understand and summarise the customer’s request.

·       Advise customers on the procedures they will have to follow.

·       Translate insurance language to customer language (internal training will be provided)

 

·       You have good written and verbal communication skills in English and at least one other European language (French, Dutch, German or other).

·       You are studying translation, law, or business and administration.

·       You are self-motivated, open-minded, curious, and flexible, with a "can do" attitude

 

·       Internal Training: We provide extensive training to equip you with the skills needed for the role.

·       Dynamic Team Environment: Work alongside a young and vibrant team where collaboration and support are part of our culture.

·      A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events

·      A positive company culture that values teamwork and taking initiative but also having fun, with regular social events 

·      A collaborative and communal environment where everyone is welcomed, valued, and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.

·      The chance to work among entrepreneurial people, allowing you to learn and have a real impact at one of Europe’s fastest-growing insurtechs.