Customer Success Manager
Remote
Customer – Customer Success /
Full-time /
Remote
Make Work Better Every Day
Quantum Workplace, an HR technology provider, equips workplaces with the smartest talent solutions so they can grow and succeed. We pioneered some of the earliest employee engagement and performance software and have since partnered with thousands of organizations to drive employee, team, and business success.
Success starts with our people and our talent is our greatest lever for business success. At Quantum Workplace, we embody hustle and grit, fueling an atmosphere where care and flexibility meets curiosity, making our own work environment as awesome as the ones we help create.
Check out our 2025 Employee Engagement Survey Results (yes, we use our own software):
· 97% response rate
· 82% overall favorability
· 98% favorable on the item "The people I work with treat each other with respect."
· 96% favorable on the item "My job gives me flexibility to meet the needs of both my work and personal life."
Check out our recent Stevie Award for Customer Service, and see what it means to be a Qwirk through this video!
What's the Opportunity?
A Customer Success Manager’s primary role is to build and nurture high-trust relationships so customers get the full impact and value of our partnership. You’ll understand each customer’s business, define success, lead strategic conversations, negotiate subscription renewals, and own the overall relationship - all while helping customers hit their objectives and see measurable results.
You Will:
· Renew & Expand | Close renewals, position add-on products, and hit assigned revenue quotas.
· Become the Product Expert | Master Quantum Workplace’s platform and map it to customer challenges.
· Deliver Impact | Share product, industry, and role-based insights that move customers toward their goals.
· Be the Trusted Advisor | Guide best-practice use cases and inspire customers with what’s possible.
· Advocate Internally | Channel customer feedback to Sales, Product, and Marketing for continuous improvement.
· Strengthen the Team | Share knowledge, refine playbooks, and help evolve our CS processes.
· Engage Proactively | Run EBRs, operational check-ins, and targeted trainings.
· Spotlight Champions | Cultivate references, reviews, and referrals that fuel growth.
You have:
· A proven record in customer success, account management, sales, or HR experience you’re ready to pivot into CS.
· Obsession with customer health and value realization.
· Clear, confident communication—written and verbal.
· Ability to translate technical details into business value.
· Self-motivation, curiosity, and creative problem-solving chops.
· Comfort juggling multiple priorities without dropping the details.
· Bonus points for experience with Asana or HubSpot (not required).
Our interview flow: Employee Success chat → hiring-manager conversation/exercise → final Chief Customer Officer interview. We move fast and keep you in the loop every step of the way!
Why Quantum Workplace?
At Quantum Workplace, we believe in making work better every day. We try to do this in meaningful and unique ways while upholding our core values— check our Glassdoor rankings to read our reviews. Here are some of the ways we make work better every day.
We care for our Qwirks and their families
· Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth
· Dental & Vision: We cover 100% of premiums for employees
· 401k: We match 100% of contributions up to 4% and you're fully vested on day 1
· Additionally, our benefits include parental leave, PTO, summer hours, zoo membership, and more.
We seek to belong
· Employee-led Council works to create a more inclusive workplace
· No dress code - wear what makes you feel confident - BE YOU!
We invest in wellness and development
· Annual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!
· Our Omaha office has an on-site fitness center - free for Qwirk use
· Monthly manager-employee lunches for goal planning and development
· Zoo membership to your closest zoo
· Remote work stipend for 100% remote Qwirks
At Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.
Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at careers@quantumworkplace.com or 402-415-8302.
We value and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.
