Agent Success Manager, Radius Agent Realty

Colorado /
Customer Success /
Full-time
Summary:
Radius Agent is a fast-growing real estate technology firm backed by top leaders and investors in the real estate and technology Industries. Our mission is to empower real estate agents with the right technology and support to become successful entrepreneurs. With the launch and rapid scaling of our latest offering, Radius Agent Realty, we are growing our Agent Success Team. We are seeking a highly motivated Agent Success Manager to support a roster of agents associated with our brokerage, Radius Agent Realty.  

Candidate Profile: 
This position will help Radius agents leverage all technology and support RAR has to offer and ensure we are operationally set up to enter new markets. You are a relationship manager, primary point of contact, and expert for a roster of real estate agents. Your role will be focused on building relationships, and providing real time, best-in-class support to ensure their success.

Responsibilities and Duties:

    • Welcome new agents by conducting onboarding sessions for individual agents and agent teams
    • Conduct regular technology and program trainings 
    • Proactively monitor any agent pain points and if necessary escalate w/ Executive Team
    • Engage assigned agents to help them achieve business outcomes using the Radius technology and programs 
    • Troubleshoot issues related to marketing, technology, lead generation and other Radius programs
    • Support in building camaraderie amongst the community of RAR agents 
    • Ensure all transactions of assigned agents are correctly accounted for 
    • Document and continuously improve best practices, resources and KPIs

Qualifications and Skills:

    • Excellent written and verbal communication
    • Detail oriented with solid organizational and problem solving skills
    • High energy with a friendly, professional attitude
    • 3+ years of existing Customer Success Experience in a SAAS and/or real estate company 
    • Experience in conducting virtual training sessions 
    • Bonus points for Real Estate experience, Hubspot proficiency 

Perks:

    • Strong growth potential within the organization
    • Professional development from talented leaders and innovators
    • Positive and fun work culture
    • Generous PTO, medical insurance and 401k match