Cyber Claims & Incident Management Specialist
Los Angeles, CA / San Francisco, CA
Insurance – Claims /
Full-Time /
Hybrid
About Us
At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations.
Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.
Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.
As a Cyber Claims & Incident Management Specialist at Resilience, you will be essential in upholding our promise of exceptional service by efficiently managing a caseload of insurance claims from initiation to closure. You will assess claims, determine liability, and ensure a fair settlement, all while providing excellent customer service and maintaining compliance with legal and procedural requirements.
Responsibilities:
- Manage the handling of a cyber claim event (BEC, ransomware, data breach, etc).
- Assist with managing the incident response team of privacy counsel, digital forensics team, and data mining/notification vendors when applicable.
- Investigate insurance claims by interviewing the insured to determine cyber event damages.
- Review and interpret insurance policies to determine coverage.
- Document claims activities and findings comprehensively and timely in the claims management system.
- Negotiate claim settlements and authorize payments within prescribed limits.
- Collaborate with legal counsel on complex claims and represent the company in external negotiations.
- Assist in fraud detection and validation processes to prevent fraudulent claims.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies.
Qualifications:
- 5+ years of experience in Cyber claims handling, a must.
- Strong understanding of insurance law and contracts.
- Excellent analytical and problem-solving skills.
- Proficient in Google Suite and claims management software.
- Exceptional communication and interpersonal skills, with an ability to handle sensitive situations diplomatically.
- Licensed as a Claims Adjuster, a plus.
- Bachelor’s degree in Business, Finance, or related field preferred.
What Resilience Offers You
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Accommodations and Accessibility
We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at humanresources@cyberresilience.com.
