Senior Claims & Incident Management Specialist, UK

United Kingdom /
Insurance – Claims /
About Us

Resilience is the next-generation cyber risk company that’s on a mission to help make the world cyber resilient. 

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises. Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene. 

Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team.  

For more information, visit us at

Who You Are 
Resilience is looking for a passionate and ambitious claims professional who is equally comfortable interacting with insureds, brokers and service providers as they are assessing policy coverage. Reporting to the International Claims Leader, UK & Europe, the successful candidate will have significant experience in either cyber claims or incident management, ideally in the UK and Europe. Experience in other jurisdictions is a plus. This position will empower the individual to take the next step in their cyber career by delivering Resilience’s incident management and client engagement approaches to UK policyholders. While developing their own expertise, they will also work alongside talented individuals across the business in our mission to help clients be more cyber resilient.

-Promptly investigate, negotiate, and manage all aspects of cyber claims
-Communicate professionally and cooperatively with policyholders and brokers to drive positive claims outcomes
-Collaborate and coordinate with Resilience security and technology teams to assist policyholders with proactive services and incident response
-Assist the International Claims Leader, UK & Europe in developing and maintaining the Resilience network of external service providers to ensure consistently great service delivery
-Regularly engage with our broker partners and capacity providers to drive positive relationships
-Contribute to periodical claims and trend reporting
-Ensure claims data and records are accurately maintained in a timely manner to support client engagement and data analysis  

-3+ years’ experience of handling cyber claims or in an incident response role
-Strong communication and presentation skills, with the ability to adapt to differing audiences
-A robust network of incident response and cybersecurity relationships across UK and European markets
-Ability to speak French or German a significant plus, other languages also helpful
-Demonstrated interest in cyber risk and a desire to drive thought leadership in the space
-Outcome focused, flexible and enthusiasticTechnical fluency in G-Suite
-Professional references required
-Relevant insurance and/or legal licenses
What Resilience Offers You

-Our comprehensive package: competitive salary, stock options, bonus structure and a 401K plan. 
-We understand you need time off to recharge. Our employees are given flexible PTO, that they are encouraged to use!
-Flexible work environment and a remote first work culture. Resilience also has offices in San Francisco, Chicago, New York and Baltimore for local and traveling employees. 
-Resilience offers competitive health plans for employees.
-As a quickly growing company, we are able to offer employees professional development and career growth opportunities.
-Connection: interest driven Slack channels help to keep our remote workforce connected with one another (#foodies, #pets, #fitness), as well as company off-site events.

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: Natalie Venice at