Claims Counsel

Los Angeles, CA / San Francisco, CA
Insurance – Claims /
Full-Time /
About Us
Resilience is the next-generation cyber risk company that’s on a mission to help make the world cyber resilient. 

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises. Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene. 

Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team.  

This position is a Hybrid position located in one of the following locations: Los Angeles, New York City.

Role Overview
Resilience is looking for talented lawyers who are passionate about building a holistic cyber risk management model, combining security and insurance into a single offering. Resilience is seeking a highly-motivated cyber insurance or privacy attorney to join its global Claims and Incident Management team. Reporting to the Head of Claims, North America, this individual should have significant experience handling cyber claims and/or fluency with the incident response process. Further insurance experience in first-party as well as third-party claims and coverage, particularly Tech E&O. This role offers the opportunity to influence the strategy for claims and incident management within a growing company. The successful candidate will collaborate with highly skilled team members across the organization to provide the Resilience Solution to our customers. 


    • Act as the lead within the Resilience Claims' internal emergency response team.
    • Efficiently conduct investigations, negotiations, and oversee the management of cyber and Technology Errors & Omissions claims.
    • Apply expertise in insurance contracts, claims investigations, and vendor management to recommend appropriate claim reserves.
    • Evaluate primary and excess coverage, determine coverage, and prepare coverage-related communications.
    • Work in collaboration with Resilience's security and technology teams to offer policyholders preventative services, incident response, and enhance customer interaction.
    • Oversee the management of external privacy or defense counsel and other service providers during incidents, focusing on reducing losses.
    • Supervise litigation and manage related expenses.
    • Ensure clear communication with various stakeholders, including insureds, brokers, vendors, underwriters, and other internal departments.
    • Keep claim files meticulously documented and accurate.
    • Cooperate with the underwriting team and utilize data/analytics to refine our risk selection approach, aiming to attract and retain quality business. 


    • 3-5 years of experience as a cyber insurance or data privacy lawyer with a demonstrated ability to handle increasingly complex cases.
    • Experience developing an Incident Response plan.
    • Experience with Technology Errors & Omissions.
    • Cyber technical acumen, a plus.
    • Digital forensic experience, a plus.
    • Strong communication skills.
    •  Process oriented.
    • Established connections within the incident response, cybersecurity, and legal fields.
    • Familiarity with the U.S. cyber insurance market, with Canadian market experience being  a plus. 
    • Experience with Contract Law, a plus.
    • Juris Doctor (JD) degree from an accredited law school.
$190,000 - $225,000 a year

What Resilience Offers You
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
Professional development & career advancements
Flexible paid time off
Employee referral bonus

Accommodations and Accessibility
We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at