IT Helpdesk
London
Operations – IT /
Full-Time /
Hybrid
About Us
At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations.
Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.
Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.
We’re seeking an IT Helpdesk Specialist to support our growing tech operations. You'll be part of a collaborative IT team responsible for end-user support, SaaS administration, device provisioning, and infrastructure improvements across the organization. If you're hands-on with Apple MDM tools, comfortable managing office networks, and excited by a fast-paced environment, we’d love to hear from you. This role is based in our London office and follows a hybrid work schedule.
Responsibilities:
- Oversee and maintain SaaS applications, Apple MDM (Mobile Device Management) systems, office networking, conferencing tools, and various IT equipment.
- Provide timely and effective technical support to end users; help define and uphold appropriate service level agreements (SLAs).
- Plan, design, and implement small to mid-scale IT projects and infrastructure upgrades.
- Manage user access, device provisioning, onboarding, offboarding processes, and hardware lifecycle (assignment, refresh, and tracking).
- Administer company-wide software licensing and subscriptions; support vendor management, procurement, and RFP processes.
- Provide hands-on technical support at our physical office location in London.
- Ensure compliance with data privacy and security regulations, including NYDFS, CCPA, and GDPR; assist with audits and security assessments.
- Be available for after-hours support when necessary to address outages or critical issues.
Qualifications:
- At least 3 years of experience in IT support or systems administration.
- Strong verbal and written communication skills.
- Experience supporting Apple macOS environments, including MDM tools and endpoint security.
- Prior experience in a startup or remote-first environment.
- Preferred Qualifications:
- Relevant IT certifications or formal technical training.
- Experience with Unix/Linux operating systems.
- Familiarity with productivity and collaboration tools such as:
- Google Workspace (G Suite), Jamf, Microsoft 365, Okta, Slack, Zoom, Zendesk.
- Understanding of cybersecurity principles or hands-on experience in information security.
£35,000 - £55,000 a year
What Resilience Offers You
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Accommodations and Accessibility
We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at recruiter@arceo.ai.
Beware of Job Scams
Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at lever.co, and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please contact us directly at recruiter@arceo.ai to verify authenticity. Thank you for helping us maintain a safe and secure recruitment process.
