Customer Operations Intern
Phoenix, Arizona /
Customer Success – Support /
Intern
/ On-site
RevolutionParts is dedicated to modernizing the auto industry through our parts e-commerce platform. And we are pretty great at it too! We have enabled thousands of dealerships to sell auto parts online by transforming the way buyers and sellers connect.
And not only are we dedicated to revolutionizing the auto industry; we are also passionate about building a revolutionary team. Our Revolutionaries (as we call ourselves) are talented humans who have a shared goal of delivering an exceptional product and customer experience. Plus, we have fun while doing it!
If you have a flair for clearly breaking down and explaining convoluted technical information in a way that non-technical users easily understand, RevolutionParts has the Customer Operations Intern role for you. This role is at the intersection of business, technology, and data.
The Customer Operations Intern will often serve as the primary customer interface in understanding and documenting requirements that solve a business need and as a leader in developing new or enhancing current processes. This role will partner closely with the Customer Support team to improve our systems and drive the implementation of long and short-term strategies to achieve objectives effectively. This cross-functional role requires close partnership with RevolutionParts Customer Success teams, Marketing, Engineering, and Product.
We're looking for self-starters with strong problem-solving skills and a passion for working in an innovative environment; this experience paves the way for a long-term and gainful career, including a leadership path at RevolutionParts.
This role is open to interns or full-time new graduates.
Responsibilities
- Manage all procedures related to identification, prioritization, and resolution of issues, incidents, and inquiries
- Fulfill service requests with compassion, speed, and skill
- Earn the trust of customers and coworkers alike as you offer help, guidance, and even tips and training
- Foster positive customer relationships while addressing their issues
Requirements
- 0-1 year of experience with a preference for candidates with retail, hospitality, food service, and/or customer service experience
- Strong written communication skills, attention to detail, and the ability to comfortability give and receive feedback
- Experience working independently and managing own schedule
- Exposure to CRM / CMS/support ticket platforms, configuring SaaS platforms, and NetPromoter System is a plus
- An organized way of working with great attention to detail
- A problem solver mindset along with a can-do attitude, open to new and unexpected challenges and changes
- The ability to be a master at troubleshooting and technical problem solving
- Tech-savvy and keen to learn and develop yourself
RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.
RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.
