Implementation Manager II, Aftermarket
United States
Customer Success – Support /
Full Time /
Remote
RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.
As the Implementation Manager II, Aftermarket, you will be a pivotal figure in onboarding and supporting our clients in the aftermarket sector. This role involves being the primary contact post-sale, responsible for setting up and configuring client websites, adding their catalogs to various marketplaces, and crafting strategies to ensure their success. You will work closely with both customers and internal teams to facilitate a smooth transition to our platform and to optimize their online presence and sales capabilities.
*PLEASE NOTE: If you do not have at least 3 years of experience in eCommerce implementation - preferably within the aftermarket sector - we cannot consider you for the role.
Responsibilities:
- Conduct kickoff calls with new clients to outline the onboarding process, expectations, and timelines
- Configure and customize the client's eCommerce sites according to their specific needs and industry standards
- Integrate aftermarket parts catalogs into various online marketplaces, ensuring a wide and effective product reach
- Develop and execute strategic plans tailored to each client's goals, aiming to maximize their online presence and sales potential in the aftermarket sector
- Serve as the ongoing point of contact for clients, providing support, guidance, and strategic advice to ensure their long-term success on the platform
- Liaise between clients and internal technical teams to swiftly resolve any onboarding or operational issues
- Stay updated on industry trends, aftermarket parts standards, and e-commerce best practices to continually enhance the service and support provided to clients
- Integrate our platform with our customers' ERP systems
Requirements:
- 3+ years of experience in eCommerce implementation, with a specific focus on the aftermarket sector
- Deep understanding of aftermarket parts, including components made by manufacturers other than the original manufacturer (OEM)
- Familiarity with e-commerce platforms, online marketplaces, and the specific requirements for selling aftermarket parts online
- Exceptional communication skills, with the ability to effectively manage client expectations and build strong, mutually supportive relationships
- Strong strategic and analytical skills, capable of developing and executing comprehensive plans to enhance client success
- Ability to work independently, prioritize effectively, and meet deadlines in a fast-paced environment
Preferred qualifications:
- Experience with automotive aftermarket eCommerce platforms
- Proficiency in technology tools relevant to eCommerce, catalog management, and marketplace integration
- Bachelor's degree in business, marketing, technical sciences, or a related field
$56,000 - $82,000 a year
Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.
RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.
RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.
Please Note: You will only receive correspondence through the Lever ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.
