Operations Manager - Seattle

Seattle, WA /
Operations Management /
/ On-site
About Ridwell
Ridwell is a service that inspires people to create a future without waste. Today, we make it easy to reuse and recycle more by identifying recyclable and reusable items that the city doesn't collect, picking them up from our customers' doorsteps, and matching them with local partners that can use them sustainably. Our future plans go much further and include making zero waste a reality for millions.
We are a social purpose corp, meaning sustainability is not just a company value - it's fundamental to the purpose and interests of our company. Our mission is to empower communities to waste less, and every success our team celebrates means more waste saved from the landfill, less clutter in our customer’s homes, and more valuable donations in the hands of local non-profits.
We’re funded and growing quickly and are excited to add to our team. We offer a strong benefits package, a flexible work and vacation schedule, and a team invested in the personal growth of its employees. This is a unique opportunity to get in at the beginning and help build something special!

About the role
Thousands of families in the Seattle area love Ridwell and we’re looking for an Operations Manager to oversee the day-to-day operations of Ridwell Seattle’s fleet and warehouse. We’re looking for new members to join our operations team who thrive in fast-paced environments and want to help improve how we do our work every day. We’re looking for team players who come up with creative ways to solve problems.

This is a full-time position for an Operations Manager starting immediately. You need to be based in the Seattle metro area. Prior, similar experience in Seattle is a plus. Due to business operations, you need to be comfortable being around a warehouse environment. We follow all local COVID-19 regulations.

Our Values

    • Our Member is our Hero.  Our members are at the core of our company. Only by empowering them can we accomplish our vision.
    • We Never Settle.  We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better.
    • We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact. 
    • Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important.
    • We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.

How to succeed in this role

    • Act as a partner to 50+ employees, spending time understanding the operational complexities of the operation.
    • Work with the Operations Coordinator to schedule employees, create route plans, and handle fleet maintenance.
    • Work with the Operations Supervisors and Leads to make sure all materials are being processed and moving through the warehouse consistently.
    • Work with the leadership team and safety committee to ensure safe daily operating conditions. 
    • Make sure the drivers get out the door in the morning with everything they need for success and return safely at the end of the day. 
    • Optimize and report on the economic performance for the fleet and warehouse operations.
    • Create, iterate and improve standard operating procedures. 
    • Spend time working alongside the team to understand current operations.

    • Supervise, Train, and Support the Team
    • Mentoring, training, and developing employees for career progression, and performance development. 
    • Proactively identifying pain points and leading process improvement initiatives.
    • Monitoring staffing levels to look ahead and ensure we have the proper headcount and fleet and are able to meet the changing needs of the business.
    • Consistently innovate and implement best practices in Fleet and Warehouse Operations and Safety.

We're open to a variety of backgrounds and experiences, but here are the general skills and experience we’re looking for

    • 3+ years of operations management, fleet management, city management, startup growth, or similar experience.
    • Bachelor’s degree preferred, however experience may be substituted in lieu of education.
    • Hands-on, scrappy, and proactive. Comfort with ambiguity, willing to take responsibility and ownership, and proven ability to take initiative and easily adapt in a fast-growing environment.
    • You take ownership in your work and team and are available to work overtime and as needed year-round. In addition, you are flexible to work on any type of assigned shift (nights, weekends, etc.).
    • Curiosity and growth mindset that looks at each activity as a chance to learn and improve.
    • Experience hiring and training teams. Warehouse experience is a plus. 
    • Outgoing and friendly personality--you are the face of Ridwell in Seattle.
Benefits at Ridwell
We are committed to creating a supportive environment for our employees. We offer the following:
Flexible vacation and sick leave policy
Comprehensive healthcare benefits including vision and dental
Paid parental leave
401(k) plan

Individuals seeking employment at Ridwell are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

COVID-19 update for Ridwell employees
All Ridwell employees must be fully vaccinated except as necessary to accommodate disability or religious belief, candidates will be required to show proof of COVID-19 vaccination (e.g., a copy of a vaccine card or other similar official document confirming vaccination status) prior to their first day of employment.

How we are protecting employees from COVID-19
At Ridwell, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19. For more information, please contact our HR department at HR@Ridwell.com.