Community Manager - Seattle
Seattle, WA /
Partner Development /
Ridwell is a service that inspires people to create a future without waste. Today, we make it easy to reuse and recycle more by identifying recyclable and reusable items that the city doesn't collect, picking them up from our customers' doorsteps, and matching them with local partners that can use them sustainably. Our future plans go much further and include making zero waste a reality for millions.
We are a social purpose corp, meaning sustainability is not just a company value - it's fundamental to the purpose and interests of our company. Our mission is to empower communities to waste less, and every success our product team celebrates means more waste saved from the landfill and more valuable donations in the hands of local non-profits.
We’re funded and growing quickly and can't wait to add to our team. We are a team invested in the personal growth of its employees and this is a unique opportunity to get in at the beginning and help build something special!
About the role
Love coming to work every day! Thousands of families in Seattle, Portland and Denver love Ridwell. We’re looking for a Community Manager to help us establish the next phase of growth in our home market of Seattle.
Are you a die-hard Seattleite? Are you the kind of person who thrives on social interaction and loves the challenge of creatively solving many different types of problems? Does the idea of being the face of Ridwell in Seattle sound like fun to you? If so, this is the role for you. We’re looking for an energetic, super organized people person who loves to engage and reach out to the local community. You will be the key link between Ridwell as a corporation and the tens of thousands of Seattlites we serve, as well as the dozens of organizations with whom we partner.
This role begins by reporting to the Partnerships team at Headquarters and transitions to reporting to the General Manager of the Seattle market. This is an on-site role where your day-to-day presence may vary from headquarters to the warehouse to being out in the field meeting with members and partners.
- Our Member is our Hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision.
- We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better.
- We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact.
- Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important.
- We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.
How to Succeed in the role
- Be the go-to person who understands the local market
- Use your knowledge as a local to help Ridwell grow neighborhood by neighborhood. With your understanding of various neighborhoods, your own connections and investigative skills, help us figure out:
- How to successfully promote Ridwell in new and existing neighborhoods with a goal of increasing membership and improving members’ experience with Ridwell.
- Community partners in Seattle to which we should pass items onto when we make bimonthly collections from our members.
- Influential community organizations with which we should partner in the regional effort to reduce waste.
- Local elected officials with whom we should establish connections to further the waste reduction cause.
- Be the external face and voice of Ridwell in the Seattle community
- Meet with, and occasionally give talks to, local business owners, schools, community stakeholders, and elected officials to help educate them about Ridwell and promote our efforts:
- Serve as the main point of contact for our nonprofit and for profit community partners.
- Organize and execute local marketing efforts.
- Create and execute localized social media efforts.
- Maintain these relationships throughout the year with ongoing communication.
- Post Ridwell account social media with content that will excite and entice Seattle-based members, and speak to various subgroups in their chosen channel.
- Be the local driver for growth
- Execute on established growth tactics and experiment with new ways to drive member growth in your market:
- Manage local email tactics for area expansion and growth.
- Manage a calendar of in-person outreach events and explore new ways to drive traction.
- Explore new partnerships that will lead to member growth.
- Use a test and learn mindset to explore on-the-ground growth tactics.
- Be familiar and comfortable with social media.
- Be the connective tissue that keeps all digital, partner, and community relationship efforts running smoothly on the ground
- Use your organizational skills to stay on top of many relationships and projects. These efforts require you to coordinate, execute, track and document in order to make sure things flow smoothly so that the team can learn from past experience:
- Own the identification, communication and coordination with our nonprofit partners whom we partner with in collecting items from members. Partners range in size from medium sized green-friendly recyclers to individual community artisans. Set up an annual calendar for Seattle members of what items we will collect for which partners.
- Carefully track and document the experience through various softwares, ensuring that the broader team learns from each experience.
- Liase with the Partnerships, Marketing, and Member Experience teams at headquarters as the on-the-ground point person for events and partner/member relationship management.
We're open to a variety of backgrounds and experiences, but here are the general skills and experience we’re looking for
- Currently living in Seattle- having established roots/connections in Seattle are a plus!
- Outgoing and friendly personality
- Great oral and written communication skills
- Strong organizational skills
- Hands-on, scrappy, and proactive. Comfortable with ambiguity, willing to take responsibility and ownership, and proven ability to take initiative and easily adapt in a fast-growing environment.
- Willingness to work nights and weekends
- Already knows or is familiar with the players in the non-profit community, community groups, recycling and waste players.
- 3+ years of experience in any of the following: community engagement, event planning, campaigning, startup growth, social media marketing, social networking, guerilla marketing tactics.
- Bachelor’s degree preferred, however experience may be substituted in lieu of education.
Benefits at Ridwell
We are committed to creating a supportive environment for our employees. We offer the following:
Flexible vacation and sick leave policy
Comprehensive healthcare benefits including vision and dental
Paid parental leave
Individuals seeking employment at Ridwell are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
How we are protecting employees from COVID-19
At Ridwell, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. For more information, please contact our HR department at HR@Ridwell.com.