Onboarding Agent (Technical & Back Office)
Mexico / Argentina / Brazil / Colombia
Customer Operations – Customer Care /
Remote (Full-Time) /
Remote
Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
Back office & technical support team members are responsible for technically onboarding new customers, configuring the back-end system to be perfectly built and ready for use by new Sauce restaurant partners!
Sauce integrates differently with every 3rd-party we work with, understanding and identifying how to configure each is important!
As a part of the role, you will also work on technical support tasks coming from the field in real time, while solving configuration & integration issues.
What You'll Do:
- Building new websites through WordPress and potentially other web-building platforms
- Configure admin settings and point of sale integrations
- Handle technical support requests related to configuration and system integrations.
- Customize themes, plugins, and layouts to match business requirements.
- Working on different technical support/configuration/integration tasks (in real time)
- You will report directly to the Back Office Team Lead!
- Knowing how to juggle tasks, and be on top of each is crucial to the success of this role!
What You Bring:
- 2+ years of experience in a technical role (engineering, technical support)
- Quick learner & Strong multitasker
- Motivated & hungry to grow within the company
- Strong problem-solving skills
- Ability to understand and solve technical issues with a little guidance
- Patient and understanding with high attention to detail
- Customer-focused with a positive attitude
- Enjoy structuring processes and sharing knowledge
- Strong communication skills and a team player
- Ability to take the initiative and work in a dynamic environment
- English-speaking, but Bilingual would be a plus (English + Spanish)
- Previous experience working with restaurant industry customers, both restaurants and their diners
Required Technology & Equipment:
- Personal computer or laptop with up-to-date software
- High-speed internet connection
- Keyboard, mouse, working webcam, and headset with a microphone
- Primary 24” monitor (with an additional 24” monitor preferred)
Shift & Schedule:
- 5 days a week (inclusive of weekend days when needed)
- 9 hours a day with one hour paid lunch
- Available Shift #1: 9 AM - 6 PM EST
- Available Shift #2: 1 PM - 10 PM EST
What We Offer:
- Strong & Competitive Compensation Package
- Flexible Work Environment
- 10 Paid Personal/Vacation Days
- 5 Paid Sick Days
- Monthly Wellness Stipend
- Quarterly Team Dinners & Events!
- The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!
Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
