Ecosystem Success Manager
Remote / Global
Ecosystem /
Full Time /
Remote
Sei is the first Layer 1 specialized for trading, optimizing every layer of the stack to offer the best infrastructure for trading apps of all types - NFT marketplaces, gaming DEXs, and DeFi DEXs.
Backed by Multicoin, Delphi, Coinbase, Hudson River, GSR, Flow Traders and angels from LayerZero, Frax, and Anchorage, Sei has 150+ teams from Arbitrum, Avalanche, Polygon, Solana, Aptos, and Sui building ahead of mainnet.
We're a globally distributed team so new team members have the option of full remote work.
Start date: immediate
Comp: competitive
We are seeking an experienced Partner Success Manager to help us grow and scale our ecosystem partner base. As a Partner success manager, you'll be responsible for creating a seamless and rich Partner Journey, driving NPS, partner retention, and up-sell/cross-sell activities.
This role will be reporting directly to the Head of Ecosystem.
Responsibilities
- Develop a comprehensive partner success strategy that includes proactive outreach and formal business reviews for strategic partners and scalable, efficient service for core partners
- Turn strategies into tactics and deliverables that drive the metrics
- Gather feedback from partners and help incorporate that into product roadmap
- Act as the voice of the partner throughout the organization, working with Product, Partnerships and Marketing to ensure that partner desires and frustrations are well understood, prioritized and addressed
- Identify opportunities for continuous growth for partners, post product integration
- Implement industry best practices and processes to ensure scalable, repeatable results
- Drive true value for partners and their end users
- Help foster company-wide culture of Customer Success
Requirements
- At least 5 years of experience in a Customer Success Manager or related role
- Exposure to crypto infrastructure business
- Demonstrable revenue growth through cross/up-selling - a “revenue focussed” mindset
- Strong interpersonal skills and the ability to drive results
- Ability to create client focussed strategies, implement them, track performance, and achieve set objectives
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Proven record of driving customer satisfaction and enhancing customer experience
- Experience managing top tier accounts and exec level individuals
