Customer Success Manager (SaaS) - US
Remote (India)
Customer Experience /
Remote /
Remote
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 300+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round.
The Role
We’re looking for a Customer Success Manager who’s equal parts relationship builder, strategic thinker, and customer champion. In this role, you’ll be the face of Sprinto for our customers in the US – ensuring they see value from day one, achieve their compliance goals, and grow with us.
If you love turning customers into fans, get excited about product adoption, and thrive in a fast-paced, collaborative environment – we want to hear from you!
Responsibilities
- Be the Voice and Face of Sprinto: Regularly connect with your customer portfolio to build strong relationships, share key product updates, and ensure they’re on track to meet their goals with Sprinto.
- Drive Product Adoption: Strategically guide customers to adopt relevant features and workflows that maximize the value they get from Sprinto.
- Own Your Outcomes: Manage individual and pod-level OKRs – track performance and drive key activities to deliver real impact.
- Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials.
- Retention and Expansion: Manage renewals, identify upsell/cross sell opportunities, and grow your customer portfolio's revenue without compromising on experience.
- Be a Strategic Partner: Act as a trusted advisor to customers, ensuring they understand not just the “how” but also the “why” behind our product.
- Mentor & Multiply Impact: Support onboarding of new team members by sharing your playbooks, learnings, and best practices.
Requirements
- You have 3-5 years of experience in a B2B SaaS product company
- You have excellent written and verbal communication skills – most of the time you would be speaking with a customer
- You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
- You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy
- You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips, and you are quick to identify any business opportunity
- You have strong prioritization skills and the ability to work with customers across timezones
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy
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