Technical support Engineer
Remote (India)
Customer Experience /
Remote /
Remote
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 250+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round.
Your Mission:
Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day.
What does a typical day look like?
- Provide fast, effective customer support across chat, email, Slack, and video (24x7).
- Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues.
- Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
- Stay on the cutting-edge of product developments and security compliance.
- Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.
What would make you a good fit for this role?
- 2-4 years of customer or technical support experience.
- Skilled communicator (verbal and written) with proven technical troubleshooting abilities.
- Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred.
- Calm under pressure, empathetic, patient, and customer-focused.
- Familiarity with Freshdesk is a bonus.
Benefits at Sprinto
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- New Skill Development Policy
