Senior IT Support Engineer

New York, NY
StubHub – Data & Information Security /
Full-Time /
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

As part of StubHub's global IT team locatedin our New York office, you'll be working with colleagues around the world to keep everyone working effectively. Whether you're responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.

About the team:
We are fiercely collaborative and cooperative team that operates on cutting edge technology to test and resolve issues within IT solutions that are not widely available. Our commitment to staying on cutting edge tech ensures that we are always striving for excellence.

One unique aspect of our team is the absence of ego. Any member of the team can be asked to do anything from prepping office desks to learn and code complex automation scripts. We actively encourage curiosity and questions regarding why things are done a certain way, and welcome recommendations on how they can be improved.

This role will be based in our New York, NY office and has a hybrid (3 in-person days per week) work schedule.

What You'll Do:

    • Serve as an escalation point within IT Support for StubHub teams, either in-person, through our technology support tools, or via our ticketing system
    • Support the transition from on-premises to Cloud (AWS and Azure) for a variety of corporate workloads
    • Assist with IT systems onboarding/offboarding, ensuring every new hire hits the ground running and promptly deactivating accounts of employees that leave the organization
    • Keep our endpoints updated (via Intune, Kandji, Azure Update Management and with Third Party Tools like Patch My PC)
    • Administer and enhance our productivity and collaboration tools such as Office 365, Zoom, Slack, Jira Cloud, Stack Overflow, Adobe, Confluence.
    • Continue to raise the bar in providing collaboration tools that allow our users to work more effectively
    • Improve IT Technology processes, eliminating waste and manual toil when possible
    • Work with the security team to keep our users and our infrastructure secure, diagnosing email phishing reports
    • Be part of the On-Call rotation to provide weekend-hours support (when needed)

What You've Done:

    • Think outside the box and improve processes via tools available to you (AI, Automation…) so that they are more efficient
    • Ability to work autonomously
    • Ability to mentor junior members of the IT Team
    • 4+ years providing IT support to a company with multiple office branches
    • Systems Design and implementation experience. Ability to take a business need or problem, and provide a technology solution that solves it
    • Solid understanding of Active Directory (OUs, Permissions, GPO)
    • Solid understanding of Office365, Exchange Online, and SharePoint Online
    • Experience administering A/V conferencing systems (Zoom), Slack, Stack Overflow and the Atlassian suite of products (Jira Service Mgmt, Confluence, Jira Cloud, Trello…)
    • Solid understanding of Microsoft Azure (e.g., Azure AD, PIM, VMs, WVD…).
    • Experience deploying machines with automation tools (e.g., Autopilot)
    • Automation/Scripting experience, preferably using Windows PowerShell
    • Basic understanding of networking (subnets, VLANs…)
    • Excellent customer service and communication skills

What We Offer:

    • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
    • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
    • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
    • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
    • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.
$120,000 - $140,000 a year

The anticipated gross salary range for this role is $120,000 - $140,000 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

About Us 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.