Design Operations Lead

New York, NY
StubHub – Product Management /
Full-Time /
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

Our design team strives to effectively partner with our internal stakeholders to deliver bettersolutions to our customers. We are committed to intimately understanding and delivering features and designs that enable the most enjoyable and easy-to-use experience for our customers. 
We're seeking a talented Design Lead to join our Product team and drive the design efforts for our maps product at StubHub. In this role, you will have the exciting opportunity to shape the user experience, visual design, and functionality of our interactive seating maps, enabling fans to seamlessly discover and purchase tickets to their favorite events. You'll play a key role in greenfield designs and innovation enablement, pushing the boundaries of traditional design to deliver groundbreaking experiences that redefine how fans engage with live events. 

This is a hybrid work opportunity located in New York, NY. We have a 3-day in-office and 2-day remote schedule.

What You've Done:

    • Successfully led the design of complex digital products or features, with a focus on delivering intuitive, user-friendly experiences. 
    • Demonstrated ability to translate user research and insights into innovative design solutions that drive business goals and improve key metrics. 
    • Built and maintained design systems or component libraries to ensure consistency and efficiency in design workflows. 
    • Effectively managed and mentored a team of designers, fostering a culture of collaboration, creativity, and continuous improvement. 
    • Collaborated closely with cross-functional teams to deliver high-quality design solutions on time and within budget. 
    • Conducted usability testing, design reviews, and post-launch evaluations to iterate and improve product designs based on user feedback and data analysis. 

What You'll Do:

    • Define and champion a compelling design vision for our maps product that enhances the fan experience and supports business objectives, leveraging greenfield designs and fostering innovation. 
    • Conduct user research, gather feedback, and analyze user behavior to inform design decisions and create intuitive, user-friendly seating maps. 
    • Develop high-fidelity designs, user interfaces, and interactive prototypes that elevate the visual appeal and usability of our maps product, while fostering innovation and pushing the boundaries of traditional design. 
    • Establish and maintain a robust design system for seating maps, ensuring consistency, scalability, and efficiency in design workflows, while enabling innovation and experimentation. 
    • Collaborate closely with product managers, engineers, data scientists, and other stakeholders to define requirements, prioritize features, and deliver impactful design solutions that drive innovation and enhance the fan experience. 
    • Lead and mentor a team of talented designers, providing guidance, feedback, and support to foster their growth and development, while empowering them to explore new ideas and approaches. 
    • Stay informed about industry trends, emerging technologies, and best practices in design, and leverage insights to continuously enhance our maps product, while driving innovation and exploring new opportunities for growth. 
    • Conduct thorough design reviews, usability testing, and post-launch evaluations to identify areas for improvement and optimize the fan experience, while fostering a culture of innovation and experimentation

What We Offer:

    • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale. 
    • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions. 
    • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed. 
    • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. 
    • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated. 
$125,000 - $145,000 a year
The anticipated gross base annual salary range for this role is $125,000 – $145,000 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

About Us 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.