Viagogo/Stubhub – the world’s largest source of live event tickets – is looking to hire ambitious and talented people to join our Seller Operations Team. This is an exciting opportunity to join a fast-paced innovative environment with career growth and travel opportunities. 

We are a global business with local language websites and customers in over 150 countries. You will be joining an innovative e-commerce company that thrives on employee development. 

The Seller Operations Team works with our global customers to ensure ticket fulfillment and to provide top-level support to our global network of customers. 

We are interested in someone who thrives as part of a team in problem-solving and a fast-paced environment. You will learn the important aspects of the day-to-day work within our Seller Operations Team, and its supporting departments. 

·         Meet expected KPI’s

·         Make analytical, policy and process-based decisions

·         Challenge processes, bringing ideas for continuous improvement

·         Provide a strong quality focused customer experience - giving quick, accurate, and friendly service, both internally and externally

·         Take ownership and responsibility to get tasks completed on time

·         Work on multiple tools, tasks, and ad hoc requests, as operationally required to meet our team KPI’s

·         Flexibility to adapt to new tasks and processes as we continue to optimize our team and reduce breakage

·         Build lasting relationships with customers, and other teams

 

·         Attention to Detail - Ability to look at the bigger picture, identifying patterns and flaws

·         Communication Skills - Outstanding written and oral communication skills

·         Ownership - Hungry to take on responsibility, excelling at following up, providing updates proactively, and proposing process improvements whenever applicable

·         Problem Solving -Understanding scenarios, making decisions, and suggesting appropriate answers/solutions

·         Quick Learner – Learning and adapting to new technologies and tools

·         Relationship Building - Using interpersonal skills to network in an effective way, educating customers regarding our tools and procedures, and building lasting customer and colleague relationships

·         Time Management - Organized and reliable, prioritizing, working well under pressure to meet deadlines

·         Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests

·         Positive Attitude - A sense of humour and positive “make-it-work” attitude

·         Policy-Driven - Impartial and objective with a policy-oriented mindset

·         Results Driven - Strong work ethic with a "can-do" attitude

·         Fluency in English and Spanish (any additional language greatly welcomed!)

 

Hybrid schedule (3 days in the office and 2 days working remotely)

 

·         All the training for the role will be provided – paid training

·         A computer and other equipment will be provided (be sure to have a quiet and dedicated working space when working on your remote days, with sufficient internet access to support)

·         You will be working an 8-hour shift

Late shift 1-10pm

·         Must be flexible with working hours and weekends

·         MUST BE Within driving distance to the office

·         Must be available and willing to work a hybrid schedule

At viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:

 

·         Competitive starting salary

·         Health package

·         Continuous training & support

·         Career progression

·         Employee Engagement initiatives

·         Casual dress code

·         Free parking