Senior Software Engineer – Customer Success Technology
Los Angeles, CA
StubHub – Software Engineering /
Full-Time /
Hybrid
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
About the Opportunity:
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
StubHub is looking for Senior Software Engineers to design and develop the next-generation technologies and complex features that change how millions of users explore, interact with and participate in live events worldwide. As a Senior Software Engineer, you will be an integral part of developing the team's commercial and product strategy and will be expected to be equally focused on user needs and to exercise good commercial (not just technical) judgement. Our Senior Software Engineers are essential for our company’s success, so they must show initiative and enthusiasm for the problems they solve.
StubHub is committed to being a phenomenal and inclusive place to work. We expect that you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.
This is a hybrid work opportunity, located out of Los Angeles, CA.
About the Team
Our Customer Success Technology engineering division is dedicated to ensuring the best post-purchase experiences for every ticket transaction. We're continuously improving, both in our self-service options and our direct communications with support agents. Our focus remains on strengthening our internal systems, giving our agents the right tools for effective and timely solutions. Using a range of technologies, we're always prepared to tackle challenges. Every engineer plays a vital role, actively contributing to innovation from start to finish. We celebrate our team's achievements and are committed to creating an environment where every engineer feels value and has the opportunity to grow.
What You've Done:
- 7+ years of professional experience in software development
- Experience developing robust, mission-critical systems using multiple general-purpose programming languages (e.g.C#, Java, Python, C++)
- Previous experience designing and developing solutions to complex problems with significant business impact
- A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives
- Proven ability to learn other coding languages, platforms, frameworks, and tools
- Experience owning projects from the initial idea all the way to production
- Experience mentoring junior engineers
What You'll Do:
- Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes
- Collaborate with team members to ensure best practices across our code
- Manage individual initiative priorities, deadlines, and deliverables with your technical expertise
- Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity
What We Offer:
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
- Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
- Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.
The anticipated gross annual base salary range for this role is $200,000 – $275,000 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which also includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
California Job Applicant Privacy Notice found here
About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
