StubHub's Event Data Management organization is seeking for a Catalog Operations Team Lead who will help support a team which publishes, manages, and maintains data for our global catalog. This role will be responsible for publishing, maintaining, and managing event-level data for StubHub’s event & venue map catalogs in accordance with the sports, music, & entertainment landscape, as well as providing support, guidance, and regular feedback to team members. This person will work within the North America business operations group and work cross-functionally with marketing, customer service, supply, and fulfillment to drive a world-class ticketing catalog.

 

We are interested in someone who thrives as part of a team in a problem-solving and high-pressure environment. You will learn all the important aspects of day-to-day work and relevant EDM operations.

 

LOCATION:

The Catalog Operations Team Lead role will be based in Salt Lake City, Utah and will report into our Catalog Operation leader.

 

KEY LEARNING POINTS:

·         A deeper understanding of Catalog operations

·         Learn how to coach and motivate staff

·         Understand our metrics and daily operational reports

·         Learn how to conduct 1 on 1 meetings and feedback meetings

·         Learn how to supervise a team of Catalog agents to ensure the highest productivity and quality

·         Help to improve workflows, processes, and tools

·         Learn how to structure the day-to-day operations to positively support Service Levels

 

SKILLS AND ATTRIBUTES

·         Self-starter with the ability to execute on multiple projects and tasks

·         Be personable with the ability to build and maintain a trusting and professional relationship with your peers.

·         Strong ability to comprehend and understand processes

·         Strong attention to detail combined with the ability to prioritize and drive aggressive metrics, targets and deadlines

·         Have strong organizational skills – ability to juggle multiple projects at once

·         Handle requests for site changes in addition to updating the catalog data when necessary – fix and troubleshoot issues that arise

·         Work with product teams on enhancing tools to improve speed and efficiency that drive revenue

·         Look for opportunities to improve internal processes that support both buyers and sellers

·         Support other functions where necessary to deliver a great ticket buying and selling experience

·         Flexibility, especially in a fast-changing environment

·         Strong written and oral communication skills

·         Team player who is comfortable working with various departments

·         Be a passionate fan of all things live entertainment (concerts, festivals, musicals, plays, performing arts, sports)

 

 

EDUCATION AND EXPERIENCE:

- BS/BA degree or equivalent - 0 to 2 years related professional experience

- Ticketing or entertainment experience a plus

- 40 hours per week contract position

- Willing and able to work weekends