Senior Client Engagement Manager
London
Client Engagement /
Remote /
Remote
TalentNeuron is a top-of-the-line HR analytics enterprise software-as-a-service product that utilizes a vast array of public data sets, including profiles, jobs, companies, universities, demographics, and skills. The product leverages cutting-edge cloud, big data, and open source technologies, frameworks, and toolsets. TalentNeuron stands as the world's foremost provider of global talent demand and supply data, offering real-time insights and predictive analytics on the job market, location, and competitive intelligence to assist clients in making informed human capital decisions, streamlining workforce access, and advancing corporate diversity, equity, and inclusion initiatives.
Our Core Values
Humanity First: We lead with humanity, fostering empathy, kindness, respect, and inclusiveness in all contexts.
Customers at the Core: We engage in meaningful dialogue with clients to deeply understand and anticipate their needs, consistently delivering exceptional value.
Diverse Minds, One Team: We are curious, seek different perspectives, find common ground, but we act, succeed, fail, and celebrate as one.
Pioneering Innovation: We take risks, fail fast, and learn from our experiments. We champion change and evolution without fear, inspiring a culture where innovation thrives.
Resilient Perseverance: We think creatively and pragmatically to find solutions, clear barriers, and overcome obstacles. We are equally accountable for the results of the whole team and for our individual commitments.
We are seeking a dedicated and dynamic professional to join our team at TalentNeuron. In this role, you will be working closely with the Account Executive team to manage a diverse portfolio of accounts, focusing on client retention and adoption. You will act as a trusted advisor to key stakeholders such as Chief HR Officers, Heads of Talent Acquisition, and HR Directors, helping them execute impactful enterprise-wide strategies aligned to their success outcomes. Your role will involve creating and managing account plans, onboarding new clients and users, and proactively coordinating with the client to plan and scope service requests.
What You Will Do:
- Working in partnership with the Account Executive team you will manage a portfolio of accounts comprising current members while owning a client retention and adoption goal
- Act as a trusted advisor to Chief HR Officers, Heads of Talent Acquisition, and HR Directors to execute impactful enterprise-wide strategies aligned to defined success outcomes.
- Create and manage account plans for clients that align with agreed-upon client business goals
- Onboard new clients and new users to the platform following a consistent plan and leveraging identified teams and experts.
- Proactively coordinate with the client to plan and scope service requests and ultimately monitor the timely lifecycle of delivering the scoped service request
- Monitor client adoption and usage and proactively identify challenges that need to be addressed
- Identify and recommend additional best practices and or use cases that a client can explore to become a stronger adopter of TalentNeuron services and products
- Liaise between the client and internal Talent Neuron teams and experts to provide insights, solutions, and establish best practices while working as an advocate for product evolution
- Collaborate strategically with clients to provide ongoing support while driving product adoption and increasing usage over time
- Monitor key metrics and client health scores while identifying risk to renewal
- Drive client satisfaction by listening, understanding, and acting as the voice of the client within Talent Neuron.
- Facilitate recurring calls and quarterly business reviews in partnership with Account Team peers
- Understand TalentNeuron data models and educate clients on how to translate TalentNeuron insights into business recommendations
- Foster and develop client relationships to create client advocates in the market
- Educate clients on TalentNeuron best practices and provide workarounds to meet their needs when required
- Understand client needs and work harmoniously with TalentNeuron peers to ensure client success, focusing on sign-ups, upgrades, and renewals.
- Educate clients on the value proposition of TalentNeuron services throughout their adoption journey.
- Partner with the sales team to assist in identifying and recommending additional products and services that make sense based on the client’s needs.
What You Will Bring:
- An executive demeanor coupled with an innate drive for excellence and an insatiable curiosity, are all complemented by a strong coachable spirit.
- A proven track record of B2B account retention skills, reflecting your prowess in nurturing enduring partnerships.
- 3-5 years of experience working in account management, client success, or sales in a SaaS technology space
- Familiarity in managing accounts through the entire client journey, from onboarding through renewal
- Proficiency in engaging and influencing C-Suite executives and senior leadership.
- Previous experience within the HR sector - Recruiting, Talent Acquisition, etc.
- Adaptive learning skills that empower you to navigate ambiguity with finesse.
- Proven ability to navigate and orchestrate complex client engagement processes and strategies within tight deadlines with departments outside of your own (Professional Services, Sales, Product, etc)
- Ability to translate client needs into product recommendations and process improvements
The ideal candidate for this role will have an executive demeanor, an innate drive for excellence, and an insatiable curiosity. You should have a proven track record of B2B account retention skills, reflecting your ability to nurture enduring partnerships. With 3-5 years of experience in account management, client success, or sales in a SaaS technology space, you should be proficient in engaging and influencing C-Suite executives and senior leadership. Familiarity with the HR sector and the ability to navigate ambiguity with finesse will be key to your success in this role. If you are ready to make a significant impact and drive client success at TalentNeuron, we would love to hear from you.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
