Intake Coordinator

Remote /
Sales & Marketing – Inside Sales /
Full Time Non Exempt (Office)
At Tandem Careplanning, we are on a mission to keep seniors in their homes as they deserve to be. Our innovative home care service offering, Tandem Care Communities, combines the best of traditional home care with the peace of mind and flexibility of Assisted Living at a fraction of the cost. Our modern aging solution combines human caregivers and technology solutions that empower seniors to live independently in their homes while enabling loved ones to rest assured that they are taken care of. 

We’re igniting a movement for a new kind of living for seniors.  Join us and learn more about how we’re improving the future of aging. 

-Someone who can build and maintain excellent relationships with leads. 
-Someone who can understand a person’s care situation and help guide them through the decision-making process of what help they need 
-Someone who is comfortable talking to family members and asking personal questions about their health and well-being to help determine if they are a good fit for our model. 
-Someone who can easily identify pain points the caller brings up and structure the “pitch” to address how our solution alleviates those pain points
-Someone who can follow-up and follow-through with leads to ensure we’re maximizing our potential funnel is critical 

-Have at least 2 years of experience within a call center, sales, or working leads (Inbound calls). 
-Are an extremely self-motivated go-getter who will follow up with leads constantly and without prompting. 
-Are familiar with home care services and caregiving. 
-Are comfortable using technology (phones, computers, CRM, Outlook). 
-Are comfortable working remotely with a team. 
-Are comfortable being on the phone for most of the day. 
-Have strong communication and listening skills.
-Be okay working with Pacific Time Zone hours.
-Competitive hourly rates plus added commission 
-Health insurance (HMO/ PPO plans) 
-Voluntary Dental and Vision insurance 
-401k plan with a generous company match 
-Flexible spending account (FSA) 
-9 paid company holidays 
-PTO/ Sick Time 

Tandem Careplanning is an equal opportunity employer and offers employment opportunities to all applicants and employees without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.